Matthew Karhoff Email & Phone Number

Vienna, Virginia, United States

Vienna, Virginia

Vienna, Virginia

Work's within a 24/7 NOC environment to provide support to Navy Federal's Enterpise systems and Networks.• Ensures the stability and integrity of network services by troubleshooting, escalating, and resolving incidents when detected. • Interfaces with vendors and ensures appropriate resolution during system outages or periods of reduced performance.• Identify's trends and monitors network performance and availability.• Utilizes multiple monitoring applications to ensure optimal system performance – like HP BSM and SolarWinds.• Responds to alerts and alarms, identify and correct problems.• Creates and work on tickets in an IT Service Management application; monitor ticket queues.• Troubleshoots and escalates incidents and problems.• Interfaces with other ISD areas and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established criteria.• Contacts global vendors or contractors (telephone carriers, equipment/service providers) and work with them in combined troubleshooting efforts to restore/provide service.• Works with others to update and document technical procedures.• Maintains, configures, and performs preventative maintenance to various network equipment – switches, routers, firewalls, etc.

Vienna, Virginia

ResponsibilitiesWorks in a 24/7/365 team environment to assist in monitoring and maintaining multiple production, online, and test systems in an MVS/JES environment.•Ensures CICS, IMS, DB2 startup and availability.•Run system maintenance jobs and back-ups.•Create's and updates incident and change tickets using HP Service Manager.•Assist's with cataloging and maintaining backup

Vienna, Va

Maintains multiple high speed laser printers attached to an IBM mainframe. This includes preparation of all required forms and the distribution of the printed output.•Uses the mainframe operator console to monitor and manipulate the system output queue. •Operates printers by utilizing MVS and JES2 operator commands to efficiently manage multiple printers simultaneously.•Selects the appropriate paper stock and type of printer which required for each print job. •Keeps the printers loaded with sufficient quantity of paper to complete all print jobs in a timely manner. •Monitors output in terms of print quality, forms presentation and alignment; identifies deficiencies to ensure the high quality of work product and optimal results are produced. •Performs corrective procedures to printer during print operations as required.

Bachelor'S Degree, Sociology

Bachelor'S Degree, Criminology