Matthew Michaelson Email & Phone Number

New York, United States

• Managed industry benchmarking studies for issuers and retail banks’ fraud, disputes, lending, and customer service operations across a wide-range of metrics covering portfolio performance and operational efficiency• Conducted ongoing industry best practice research for top consumer payments and lending financial institutions on topics including regulatory compliance, fraud risk prevention, technology usage and implementation, and operational procedures• Leveraged a strong understanding of the regulatory environment and banking operations to support industry roundtables with a focus on deposit fraud prevention and analysis and cardholder disputes• Conducted market research for the company’s acquisition of Inside ARM, an accounts receivable management industry publication• Traveled 12+ times a year to participate in roundtable meetings with industry SMEs then analyze and synthesize complex discussions to produce succinct confidential client reports detailing findings and strategic recommendations

New York, United States

New York, New York, United States

• Assembled a comprehensive proposal for 501(c)(3) and 501(c)(4) corporations to support congressional travel and lobbying efforts• Composed Congressional memos and messages to other non-governmental organizations• Drafted legislative resolutions for proposal to Congress• Leveraged political research skills and news reporting to reach government and extra-governmental officials• Planned and executed a successful briefing and reception for His Excellency Murat Mercan, Turkish Ambassador to the United States• Prepared speeches for the CEO and talking points for high-ranking European Union officials at international conferences and an ambassadorial reception• Produced political reports for dissemination to Congress

Greater New York City Area

• Applied critical thinking to a wide-variety of issues, both back-office and customer-facing • Entrusted to monitor and report on policy violations by both customers and other staff members• Managed the front office and supervised team members alongside administrators and other student-leaders• Operated online systems for a variety of web-based applications handling tasks ranging from reservations to fleet maintenance• Prepared and delivered weekly reports on ridership and asset usage to the Department Head• Processed point of sale transactions and ensured proper handling of the bank box

Hillside, Il

• Generated great team and customer satisfaction by fulfilling customer requests, both in person and on the phone• Increased operating efficiency with high table turnover rates • Managed the floor using creative problem solving• Prioritized customers and multitasking to accommodate high customer volumes• Trained new staff for customer service and basic restaurant operation

Greater Chicago Area

• Provided administrative support by implementing administrative decisions and maintaining a well-organized office• Enhanced classroom experience for students and parents by identifying and encouraging positive behaviors andareas in need of improvement• Consulted directly with parents and guardians regarding student progress• Administered instructor guidelines and program goals• Managed and reported shortages in program inventory• Assisted with event preparation and implementation