Mary Jo Hunt Email & Phone Number

San Antonio, Texas Metropolitan Area

San Antonio, Texas, United States

San Antonio, Texas Area

San Antonio, Texas Area

Led transformation of nationwide call center sales team; implementing sales training, cultural redesign and implementation of new technology. Redesigned and redeployed compensation plans to encourage performance and drew on relationships with senior staff to gather support for new customer-centric philosophy. Partnered with Training to build and launch a training program to address employee retention and drive professional development.★ Transformed sales team leading to a 26% jump in results in first year.★ Reduced speed to proficiency of new hires from 12 months to 6 months over three year period. ★ Created and implemented new business outbound unit that increased retention through upsell and brand reinforcement.★ Continued successful and meaningful achievement of San Antonio Business Journal’s Top Workplace for all 3 years, bringing the track record to 7 consecutive years as a top workplace.

United States

Developed sales and operational infrastructure for inaugural financial centers; which included recruiting top talent, process documentation and creating online procedures (IOP). Coached team to build annual sales of insurance and banking products through targeted market plans, and led four regional directors across 11 states and 16 different markets. ★ Built and maintained client household product deepening rate 6 times greater than all other distribution channels.★ Spearheaded operating efficiencies and grew profitability to achieve a breakeven point in less than 36 months.★ Developed highly engaged workforce with employee satisfaction scores in the top 7% of the nation in the Gallup poll. ★ Maintained employee attrition rate of 2.8%; a quarter of the industry average.

San Antonio, Texas Area

Directed call center operations for sales and service of retail bank products for 500 employees across two states. Formulated and implemented strategies for cost efficiencies and increased sales results.★ Instituted practices leading to 27% growth in web-users and 28% increase in web-based transactions.★ Collaborated cross-functionally to achieve 198% of pre-tax income goal for mortgage sales despite national declining market conditions.★ Promoted from Executive Director to Assistant Vice President.★Drove 39% increase in referrals and a 50% increase in product sales from referrals.

Optimized business development and implementation support for key client. Led efforts to identify payment solutions and process improvements while boosting customer profitability and MasterCard brand share.★ Consistently rated “Far Exceeds” for gross dollar volume growth of online/offline debit as a result of multiple product sales.★ Received a National Leadership Award for top sales and client management.★ Nationally recognized for innovative improvements in employee intranet.

Master'S Degree, Organizational Leadership

Activities and Societies: Member Greenleaf Center for Servant Leadership

Bachelor Of Business Administration - Bba, Management

Professional, Bankcard Management