Insurance Support Supervisor
CurrentPartnered with development team on system to more accurately track and deliver files Responsible for training and development of 14 direct reportsRefined existing and authored additional training materials to maximize process efficiencyCompiled weekly quality and metrics reports to present to senior management.Coordinate with other team leads to ensure resources were utilized to achieve company goals.Monitored team’s quality through monthly audits to ensure procedural excellence. Composed work instructions for implementation of new department file management system.Engages in business to business communication to evaluate validity and status of insured Analyze third party documents to determine course of action Manage shared data file detailing useful communications tactics for outside businesses Update files to reflect potential payout for claimant
