Matthew Prisco Email & Phone Number

Waltham, Massachusetts, US

Waltham, Massachusetts, US

Managed the initial and ongoing success of a portfolio of Enterprise Clients; from onboarding and implementation through training and use case expansion. More specifically, I served as a trusted advisor, guiding clients through different use cases while incorporating best practices and new features.Others tasks included:-Partnered with Sales to manage the.

San Francisco, California, US

Owned the day-to-day customer relationship, from both a strategic and technical perspective, for a book of business including both Publisher and Marketer Enterprise clients. Within this role, I was responsible for understanding and delivering on client use cases and to help them achieve ROI. This role included clients in both implementation and post.

San Francisco, California, US

Conducted high-quality, tactical and strategic training for both new and existing clients as well as delivery partners via onsite led training sessions at client locations and via virtual online sessions and webinars. Other tasks included:-Worked with other members of the Training Team to develop new content/videos and learning paths for clients and.

San Francisco, CA, US

Managed day to day client relationships. Worked to develop a deep understanding of the client’s business goals. Maintained active dialogue with clients through weekly meetings and quarterly business reviews, while also delivering in-person training when needed.Other tasks included:-Analyzed and address inbound client requests to ensure client satisfaction.

Burlington, MA, US

I was responsible for leveraging key relationships with clients, ISPs and delivery assurance vendors to ensure the delivery of our clients' e-mail communications to their customers. - Worked cross-functionally to establish process and procedures that optimize deliverability- Monitored deliverability metrics - Day to day client/industry contact to resolve.

Burlington, MA, US

Coordinated resource requirements for mailings and projects. Analyzed provided HTML assets and revised code where necessary to integrate with internal tools to ensure proper rendering across multiple platforms. Also, troubleshooted HTML rendering issues and made suggestions for coding improvements to enhance the render-ability across a wide range of.

Amsterdam, North Holland, NL

Handled all customer escalations to the TomTom corporate office including all Better Business Bureau and Attorney General complaints. Created and provided statistical analysis to change policies and procedures based off common customer complaints. Delivered feedback to Operations Managers at the call center to prevent future escalations to our corporate.

Waltham, MA, US

As a New Hire Traininer, I facilitated and managed Constant Contact’s new hire program. Outside of facilitation, I built training guides, modules, and schedules for the 6 week new hire course. I worked with all departments to develop ongoing training documentation, as well as scheduling other facilitators and employees for each session.In order to track.

Waltham, MA, US

Promoted to a Senior Support Specialist (Compliance Support Specialist) where I handled all compliance related calls, chats, and emails from customers. Met and exceeded productivity and quality goals set by the management staff. Scheduled and facilitated feedback meetings with our Compliance Team. Facilitated Compliance training to new hire classes, as.

Waltham, MA, US

Handled inbound phone calls, chats and emails from customers with technical questions in regards to the products offered. Consistently met and exceeded productivity and quality goals set by the management staff.