Matthew Sharp Email & Phone Number

Tysons, Va, Us

Reston, Virginia, Us

Washington, Dc, Us

Provide IT/IT security support for 1,200+ military personnel across various government agencies. Develop, deliver, and support IT systems and services. Oversee administration of multiple classified mission-critical networks for DoD and other governmental agencies. Advise and guide on capabilities and use of support computer systems and network configurations, including unique project software, hardware like desktop computers, laptop machines, and peripherals on classified and unclassified networks. Configure voice and data VLANs on Cisco switches. Administer Active Director User accounts, Security Groups, Distribution Groups, and Shared Mailboxes throughout multiple domains. Ensure military officers needs are met related to IT needs, workstation hardware, Microsoft Office, and other core applications.

Sunrise, Florida, Us

Oversaw four team members in the delivery of desktop support activities. Reported all significant incidents and requests directly to Senior IT Manager for troubleshooting. Created and tested production OUs in Active Directory to manage computer configurations for the entire enterprise. Assigned Incidents/Tasks to Desktop Services team members from ServiceNow ticketing system. Maintained Windows 7 environment, including WAN and LAN functions. Provided technical support by TIER I or TIER II procedures. Performed equipment installations, relocations, and ongoing maintenance.

Sunrise, Florida, Us

Miami, Fl, Us

Utilized internal controls to ensure IT security plans and procedures were generated for technical functions to support security aspects of operations and development. Established a formal risk management program to assist in identifying and assessing vulnerabilities. Developed projects and equipment modifications to ensure enterprise-wide compliance and effective security standards. Configured desktops and laptops for all new employees on imaging systems, encrypting hard drives, and configuring user profiles for safety and security. Confirmed end-users had current virus and security software installed and running on systems before the commencement of troubleshooting procedures to mitigate risks. Ensured all sensitive or classified information was properly safeguarded against unauthorized access, use, modification, destruction, or denial of service.

Miami, Fl, Us

- Configures and physically installs desktops and related equipment including appropriate wiring for the desktop and network components.- Test, configure and deploy software MSI package for automated distribution through the Novell ZenWorks console.- Provides support on problems related to desktop operating systems and software applications, including installation and configuration.- Installs and maintains communication links.- Assist end users to recommend desktop hardware and software requirements.- Provides basic training for end users in the use of Desktop equipment.- Works with vendor support contacts to resolve technical with desktop computing equipment and software.- Develop written information about the organization’s computing systems that aid in their use, support and development.

Fort Lauderdale, Fl, Us

Provided high-level customer service and reliable, well-performing systems meeting the technology needs of the enterprise. Performed troubleshooting and management on iPhones, iPads, Android devices with Active Sync on Microsoft Exchange.

Fort Lauderdale, Fl, Us

Supported 100 Windows 2003/2008 servers and 6 Macintosh OSX 10.5x/10.6x servers for 650 employees/users in both the corporate building and remote offices.

London, Gb

Supervised a team of 10 security officers at an Upscale Housing CommunityProvided customer service and support to residents of the communityDesigned, prepared, and implemented staff scheduling systemMaintained Computerized Visitor Control System

Arlington, Virginia, Us

Served in Afghanistan from April 2004 – April 2005 as a Military Police OfficerMedal RecipientGlobal War on Terrorism MedalAfghanistan Campaign MedalHonorably discharged in May 2010

Bachelor Of Business, Management Information Systems; Network Security Management, Computer Forensics

Associate Of Arts (A.A.)