Matthew T. Email & Phone Number

Supervise and manage the claims training staff and claims Training Supervisors Provide leadership, guidance, and support to the training team Work closely with the QC & Training Director to align training objections with organizational goals Coordinate with claims management and other departments to identify training needs and priorities Oversee the delivery of training sessions to ensure consistency and quality Update training content to reflect changes in policies… Show more Supervise and manage the claims training staff and claims Training Supervisors Provide leadership, guidance, and support to the training team Work closely with the QC & Training Director to align training objections with organizational goals Coordinate with claims management and other departments to identify training needs and priorities Oversee the delivery of training sessions to ensure consistency and quality Update training content to reflect changes in policies, procedures, and industry regulationsReport on the progress of and effectiveness of training programs for senior management Communicate training schedules, updates, and outcomes to all relevant stakeholdersPrepare and present reports on training effectiveness and improvements Responsible for the development and maintenance of claim procedure manuals and training manuals Show less

Remote

Direct supervision of Bodily Injury and Auto Liability Team ManagersSetting and maintaining best practices expectations of all staff through proactive leadershipOversee the Process Improvement Team (PIT)Site Leader Employee Activities Committee (EAC)Site Leader Environmental, Social, and Governance Committee (ESG)Assisting and mentoring Team Managers in on-going casualty training in development of staffMonitors performance of teams compared to objectivesReviewing… Show more Direct supervision of Bodily Injury and Auto Liability Team ManagersSetting and maintaining best practices expectations of all staff through proactive leadershipOversee the Process Improvement Team (PIT)Site Leader Employee Activities Committee (EAC)Site Leader Environmental, Social, and Governance Committee (ESG)Assisting and mentoring Team Managers in on-going casualty training in development of staffMonitors performance of teams compared to objectivesReviewing authority request in excess of Team Manager authority, all files with catastrophic injuries, authority for coverage investigations, completion of Department of Insurance complaint responses Show less

Phoenix, Arizona Area

Responsible for managing a team of Non-Standard Casualty Claim Adjusters with claim inventories ranging in complexity from basic losses without injury to large losses involving auto BI/UM/UIM.Provide direction of the Claims Team to ensure consistent delivery of services that exceeds customer expectations and complies with regulatory and company standards.Provides technical guidance to team members.Resolves complaints, problems, and coverage questions which have been escalated… Show more Responsible for managing a team of Non-Standard Casualty Claim Adjusters with claim inventories ranging in complexity from basic losses without injury to large losses involving auto BI/UM/UIM.Provide direction of the Claims Team to ensure consistent delivery of services that exceeds customer expectations and complies with regulatory and company standards.Provides technical guidance to team members.Resolves complaints, problems, and coverage questions which have been escalated through the team.Responsible for all management related duties including performance management/evaluations, establishment of objectives, and participates in the selection of new hires.Provides ongoing training and employee development to team members and ensures all receive communication of corporate/department policies and procedures. Show less

Phoenix, Arizona Area

Responsible for directing and coordinating the activities of a specialized team of Claims Specialists. Provide direction of the Claims Team to ensure consistent delivery of services that exceeds customer expectations and complies with regulatory and company standards.•Provides technical guidance to team members.•Resolves complaints, problems, and coverage questions which have been escalated through the team.•Responsible for all management related duties including… Show more Responsible for directing and coordinating the activities of a specialized team of Claims Specialists. Provide direction of the Claims Team to ensure consistent delivery of services that exceeds customer expectations and complies with regulatory and company standards.•Provides technical guidance to team members.•Resolves complaints, problems, and coverage questions which have been escalated through the team.•Responsible for all management related duties including performance management/evaluations, establishment of objectives, and participates in the selection of new hires.•Provides ongoing training and employee development to team members and ensures all receive communication of corporate/department policies and procedures. Show less

Phoenix, Arizona Area

I handle personal lines insurance to include: Auto, Homeowners, Uninsured Motorists (UM), Under Insured Motorists (UIM), Mediation, Arbitration, and Claims Litigation (defense). * Evaluate policy coverage, contact insureds, claimants, attorneys, body shops and medical staff to determine injuries stemming from an accident while determining and establishing reserve requirements.* Plan and conduct investigations (including but not limited to interviewing parties involved… Show more I handle personal lines insurance to include: Auto, Homeowners, Uninsured Motorists (UM), Under Insured Motorists (UIM), Mediation, Arbitration, and Claims Litigation (defense). * Evaluate policy coverage, contact insureds, claimants, attorneys, body shops and medical staff to determine injuries stemming from an accident while determining and establishing reserve requirements.* Plan and conduct investigations (including but not limited to interviewing parties involved, collecting and evaluating documentation and securing evidence and protecting the chain-of-custody) to analyze coverage, determine liability, and extent of damages.* Maintains accurate records and handles administrative responsibilities associated with processing and payment of claims. * Determine need for independent adjusters, cause and origin experts, independent medical examiners, economists, accident re-constructionists, and engineers.* Evaluate claim for potential fraud.* Assess actual damages associated with claims and conduct negotiations to settle claims. Show less

Phoenix, Arizona Area

Evaluate policy coverage, contact insureds, claimants, attorneys, body shops and medical staff to determine injuries stemming from an accident while determining and establishing reserve requirements.Plan and conduct investigations (including but not limited to interviewing parties involved, collecting and evaluating documentation and securing evidence and protecting the chain-of-custody) to analyze coverage, determine liability, and extent of damages.Maintains accurate records… Show more Evaluate policy coverage, contact insureds, claimants, attorneys, body shops and medical staff to determine injuries stemming from an accident while determining and establishing reserve requirements.Plan and conduct investigations (including but not limited to interviewing parties involved, collecting and evaluating documentation and securing evidence and protecting the chain-of-custody) to analyze coverage, determine liability, and extent of damages.Maintains accurate records and handles administrative responsibilities associated with processing and payment of claims. Determine need for independent adjusters, cause and origin experts, independent medical examiners, economists, accident re-constructionists, and engineers.Evaluate claim for potential fraud.Assess actual damages associated with claims and conduct negotiations to settle claims. Show less

Phoenix, Arizona Area

Manage processes involving the recovery and sale through auction of bank owned vehicles to reduce financial lossesAssess damages and negotiate the release of vehicles and reduction of feesReview condition reports, estimates, shop receipts and total loss valuations, for completeness and accuracyCoordinate property damage claims with insurance companies, ensure proceeds are received and title work is complete. Provide direction to multiple vendors regarding the transport, and sale… Show more Manage processes involving the recovery and sale through auction of bank owned vehicles to reduce financial lossesAssess damages and negotiate the release of vehicles and reduction of feesReview condition reports, estimates, shop receipts and total loss valuations, for completeness and accuracyCoordinate property damage claims with insurance companies, ensure proceeds are received and title work is complete. Provide direction to multiple vendors regarding the transport, and sale of vehiclesRepresentative on the Customer Services Experience Advisory boardpartners with and directs vendors on all aspects of auction sales. Insurance Auto Auction (IAA)PAR North AmericaCo-PartAdesaManheim Auto Auction Show less

Phoenix Area, Arizona

Investigate, evaluate, and adjust moderate to complex liability claims presented by or against USAA members Provides AUTO/CASUALTY claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third party customersNegotiate liability and bodily injury settlements with adverse carriers, clients and attorneys to achieve win-win outcomesPartners and/or directs vendors and internal business partners to facilitate claims… Show more Investigate, evaluate, and adjust moderate to complex liability claims presented by or against USAA members Provides AUTO/CASUALTY claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third party customersNegotiate liability and bodily injury settlements with adverse carriers, clients and attorneys to achieve win-win outcomesPartners and/or directs vendors and internal business partners to facilitate claims resolutionCollaborates with team members to resolve issues and to identify areas of improvement Show less

Investigate, evaluate, negotiate and adjust low to moderately complex claims presented by or against our insureds to confirm coverage, determine legal liability and equitably settle/defend in compliance with all state regulatory requirements. Work under direct supervision to perform routine work assignments and problem resolution.

Investigate, evaluate, negotiate and adjust low to moderately complex claims presented by or against our insureds to confirm coverage, determine legal liability and equitably settle/defend in compliance with all state regulatory requirements. Work under direct supervision to perform routine work assignments and problem resolution.

Sasebo, Japan

Graduate Certificate, Negotiation/ Alternative Dispute Resolution

Negotiation, Facilitated Problem Solving, Conflict Management, Collaborative Practice.

Bachelor'S Degree, Public Administration