* Multi-Unit Management: Successfully oversee operations across 9 corporate locations, ensuring consistent performance and adherence to company standards.* Operational Systems Development: Designed and implemented comprehensive systems for inventory management, brewing process monitoring, sales performance tracking, and accurate financial reporting.* Process Improvement: Developed and optimized processes and spreadsheets that enhanced operational efficiency and data-driven decision-making.* Training & Development: Trained and mentored multiple managers, providing them with the skills and support needed to run their locations effectively and successfully.* Sales Strategy Oversight: Led and organized sales calls across all corporate locations, aligning strategies with company goals and driving sales growth.* Performance Monitoring: Regularly analyzed sales data and operational metrics to identify trends, address issues, and implement solutions that improved profitability and customer satisfaction.* Team Leadership: Fostered a collaborative and positive work environment, promoting a culture of excellence, accountability, and continuous improvement.

* Exceptional Customer Experience: Deliver personalized and attentive service, ensuring every guest’s dining experience exceeds their expectations.* Upselling and Sales Enhancement: Expertly recommend premium offerings and daily specials to maximize revenue while enhancing the guest experience.* Adherence to Five-Star Standards: Maintain impeccable service and presentation, upholding Four Seasons' renowned reputation for excellence.* Efficient Management of Large Sections: Skillfully handle sections of 30-50 guests, ensuring prompt and efficient service even during high-volume periods.

Utilized strong conflict resolution skills and interpersonal skillsEnsure customer needs were met and a 5-star experience was providedEnthusiastic and knowledgeable about concepts, menu, and ingredientsTrained incoming staff regarding procedures, culture and practices

* Manage a team including scheduling, training, and general supervision* Oversee all opening and closing duties are completed correctly* Balancing of all daily and nightly cash drawers and POS* Providing excellent customer service to guests and leadership to employees