Senior Customer Success Manager - Majors
Current
Sep 2024 - Present
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Matthew Thomas Email & Phone Number
Senior Customer Success Manager - Majors
at
Cloudflare
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✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Customer Success Manager - Majors
Location
Los Angeles, California, United States
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Who is Matthew Thomas? Overview
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Quick answer
Matthew Thomas is listed as Senior Customer Success Manager - Majors at Cloudflare, a company with 1757 employees, based in Los Angeles, California, United States. AeroLeads shows a matched LinkedIn profile for Matthew Thomas.
Matthew Thomas previously worked as Marketing Consultant at Matt Thomas Digital Marketing and Principal Customer Success Manager at New Relic, Inc.. Matthew Thomas holds Ba Hons 2:1, Scriptwriting For Film And Television from Bournemouth University.
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Cloudflare
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Profile bio
About Matthew Thomas
‘You’re not selling software, you’re selling being home on time.’These words, told to me by an old boss, have stayed with me throughout my almost 20 years in the SaaS and Digital Marketing industries. They help me remember that it’s my job to not only meet the stated goals of a customer organization, but also the goals of the individuals that make up that organization. I understand that the needs of a CTO are not the same as the needs of a Systems Engineer, and that I need to meet both.Through a well honed discovery process and active listening, I specialize in understanding each individual’s drivers, blockers, and anxieties. I then make sure that every demo, training, presentation, conversation or email speaks to at least some of them. This is how I create champions that will advocate for me and my employer in the most important meetings of all - the ones that I'm not in.My number one priority is credibility in the eyes of my customers. I achieve this by making sure I know everything I can about the subjects I’m talking about with them. I pride myself on my ability to learn quickly and deeply - I’ve switched industries a number of times in my career and have always become adept at talking about my new field ahead of schedule and enjoyed the process. When I don’t have an answer immediately, I always follow up - my customers soon learn that ‘I’ll get back to you on that’ is never an empty promise. I always communicate honestly because I know that if I don’t, people won't be honest with me.I started my career as a corporate copywriter and children’s novelist, and I take great pride in the quality of my written communication. Whether it’s an email, an RFP response or a white paper, I write persuasively and with clarity, tailoring my message to the audience and the medium.I think I’ve been successful in my career so far because people come away from every interaction with me feeling like they were listened to and that what they said mattered.
Current workplace
Matthew Thomas's current company
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Cloudflare
12 roles · 20 years
Matthew Thomas work experience
A career timeline built from the work history available for this profile.
Marketing Consultant
In my spare time I work as a freelance marketing consultant and mentor for small companies and start-ups. My specialisms include...- Paid Search- Social- Audience marketing/retargetting- Supplier procurement- Talent Acquisition
Principal Customer Success Manager
Drove adoption of New Relic products and eliminated churn risk. Developed a deep understanding of customers and used that to ensure their satisfaction and to identify growth opportunities. Software Demonstration and Training: Created targeted training programs designed to customers’ specific needs, and adapted them based on their precise impact on customer.
Jan 2017 - May 2024
Sales Engineer
As the first Sales Engineer at this early stage social media marketing start-up, helped build a more sustainable and efficient sales department by bridging the gap with DevOps teams and foundersEfficiency Improvement: Protected the time of senior developers and founders by being a dedicated technical resource for salesUp-leveled Sales: Improved best.
May 2016 - Dec 2016
Manager, Sales Engineering - East Coast & Emea
Collaborated with salespeople to prove the value of Marin to prospective clients. Developed strategies to overcome any technical challenges and ensured that all decision-makers were confident that Marin was the best choice for their organization.Discovery: Conducted meetings with prospective customers to quantify the potential value of the deal and to make.
Jan 2016 - May 2016
Senior Sales Engineer (New York)
- Demonstrating the Marin Application to prospective Marin customers- Assisting the sales team by acting as a technical point of contact for prospects throughout the sales process- Answering RFPs and RFIs- Internal training- Speaking on behalf of the company at events- Designing and maintaining internal processes
Oct 2013 - Jan 2016
Sales Engineer (London)
- Demonstrating the Marin Application to prospective Marin customers- Assisting the sales team by acting as a technical point of contact for prospects throughout the sales process- Answering RFPs and RFIs- Internal training
Mar 2013 - Oct 2013
Client Services Manager
- Acting as the direct strategic and technical point of contact for a range of high profile agency and brand clients, including American Express and Vivaki- Analyzing clients campaigns and account usage and presenting insights packages based on my findings- Targeted in person training- Timely resolution of bugs and issues
Oct 2011 - Mar 2013
Lead Manager
- Responsibility for 80% of the company's marketing budget- Generating business leads via a full range of marketing channels including, PPC, Social, SEO, email, telesales and remarketing
Mar 2010 - Oct 2011
Account Manager
Top Click Media
- Management of the PPC/Social marketing team- Providing management and optimization services for a diverse slate of SME clients
Feb 2009 - Feb 2010
Corporate Writer
Self Employed
Nov 2007 - Feb 2009
Production Assistant
Can Communicate
2006 - 2007
~1 yr
Team & coworkers
Colleagues at Cloudflare
Other employees you can reach at cloudflare.com. View company contacts for 1757 employees →
JR
Josh Rutherford
Colleague at Cloudflare
Little Rock Metropolitan Area, United States
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M(
Megan (Loncto) Delgado
Colleague at Cloudflare
Greater Boston, United States
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VM
Vamsee M.
Colleague at Cloudflare
Pleasanton, California, United States, United States
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AM
Anthony Mortimer
Colleague at Cloudflare
Slinfold, England, United Kingdom, United Kingdom
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GD
Georgios Diakos
Colleague at Cloudflare
Livadia, Larnaca, Cyprus, Cyprus
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MK
Molly Kanyatsi
Colleague at Cloudflare
Canada, Canada
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EM
Ellen Miao
Colleague at Cloudflare
Beijing, China, China
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AM
Alexander Mendoza, Sphr
Colleague at Cloudflare
Raleigh-Durham-Chapel Hill Area, United States
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AB
Alejandro Bolanos
Colleague at Cloudflare
Munich, Bavaria, Germany, Germany
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RD
Rich Dean
Colleague at Cloudflare
London, England, United Kingdom, United Kingdom
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Josh Rutherford
Colleague at Cloudflare
Little Rock Metropolitan Area, United States
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M(
Megan (Loncto) Delgado
Colleague at Cloudflare
Greater Boston, United States
View →
VM
Vamsee M.
Colleague at Cloudflare
Pleasanton, California, United States, United States
View →
AM
Anthony Mortimer
Colleague at Cloudflare
Slinfold, England, United Kingdom, United Kingdom
View →
GD
Georgios Diakos
Colleague at Cloudflare
Livadia, Larnaca, Cyprus, Cyprus
View →
MK
Molly Kanyatsi
Colleague at Cloudflare
Canada, Canada
View →
EM
Ellen Miao
Colleague at Cloudflare
Beijing, China, China
View →
AM
Alexander Mendoza, Sphr
Colleague at Cloudflare
Raleigh-Durham-Chapel Hill Area, United States
View →
AB
Alejandro Bolanos
Colleague at Cloudflare
Munich, Bavaria, Germany, Germany
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RD
Rich Dean
Colleague at Cloudflare
London, England, United Kingdom, United Kingdom
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1 education record
Matthew Thomas education
FAQ
Frequently asked questions about Matthew Thomas
Quick answers generated from the profile data available on this page.
What company does Matthew Thomas work for?
Matthew Thomas works for Cloudflare.
What is Matthew Thomas's role at Cloudflare?
Matthew Thomas is listed as Senior Customer Success Manager - Majors at Cloudflare.
Where is Matthew Thomas based?
Matthew Thomas is based in Los Angeles, California, United States while working with Cloudflare.
What companies has Matthew Thomas worked for?
Matthew Thomas has worked for Cloudflare, Matt Thomas Digital Marketing, New Relic, Inc., Curalate, and Marin Software.
Who are Matthew Thomas's colleagues at Cloudflare?
Matthew Thomas's colleagues at Cloudflare include Josh Rutherford, Megan (Loncto) Delgado, Vamsee M., Anthony Mortimer, and Georgios Diakos.
How can I contact Matthew Thomas?
You can use AeroLeads to view verified contact signals for Matthew Thomas at Cloudflare, including work email, phone, and LinkedIn data when available.
What schools did Matthew Thomas attend?
Matthew Thomas holds Ba Hons 2:1, Scriptwriting For Film And Television from Bournemouth University.
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