Matthew Wright Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Brisbane City, Queensland, Australia

Early Release Team – April 2020 to October 2020Customer Support – Aid with Backlog when requiredCustomer Contributions – Aid with Backlog when requiredGrowth Team – October 2020 to October 2021Adviser Services – November 2021 – February 2022Growth Team – February 2022 – CurrentThrough the time of working with Heritage Sunsuper / Australian Retirement Trust, I have worked alongside multiple teams to grow my knowledge and experience of the business. Growth Team has been the predominant team that I have worked with. Through this role I have become a Subject Matter Expert (SME) in various processes within the team. Within the role there is requirement to be able to adapt and implement current procedures that were in place, while making sure they align with business and legislative requirements. With the need to process high volume of tasks for the clients of the business, there is also a need to identify and isolate any process’s that require uplift. I have worked alongside leaders of the team and senior business stakeholders as part of my BAU work, as well as lead stretch projects to uplift processes to make everyday processing easier for new and current members of the team. For Example:- Created detailed process guides for new and current members of the team (Overrides, Contribution Reworks, Advice Fees and more) - Worked on Uplifts for Advice Fees, One Off Direct Debits (Currently in Development) & Templates to send between heritage Sunsuper & heritage QSuper via SharePoint

Brisbane City, Queensland, Australia

Stock Control was a high demand & high-pressured Data Analyst Role requiring exceptional Time Management skills and a lot of on the spot problem solving, this role included working alongside all members throughout the three dealerships from Sales to Accounts to Management. Tasks always needing to be completed within the quickest time with high accuracy ranging from; Bulk invoices entering and creating; Booking and Managing Transportation out & in; Liaising with partnered fleet companies, distributors and outside dealerships on movement of stock – through various communication methods including email, telephone and face to face. Heavily computer orientated job, working across various programs, Microsoft suite (Outlook, Excel & Office), Pentanna - ERA Net & Port, Distributors SAP portals and Distributors Seagull Portals.

Brisbane Airport, Queensland, Australia

Executed Customer Service through Bookings, Enquires and checking in customers with providing knowledge on insurance and use of the vehicles. Provided customer service as I shuttled customers to and from both terminals at Brisbane Airport, providing efficient time management amongst High demands of Customers proceeding to multiple destinations. Also worked in the detailing department, where I assisted with cleaning used fleet vehicles interiors and exteriors to prepare them within a turnaround period to provide for the next booking.

Brisbane Airport, Queensland, Australia

Handled a High Demand of bookings and enquires via email, phone and website, assisted with parking cars, and alongside assisting as a back-up shuttle bus driver. Hours were on a rotating roster the required Morning and Night shifts. Heavily customer service orientated line of work.

Townsville, Queensland, Australia

Managing Members access to the facility, Customer service to Defence personnel, Front desk duties – administration, answering telephone and management of gym bookings, checking in and out fitness equipment to members, set up and disassemble of equipment required for fitness classes, maintaining clean and safe environment