Matthew Wright Email & Phone Number

Buffalo, New York, United States

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

Built web portals, called exchanges, for end-users to review and purchase a variety of benefits offered by their employers; Collaborated with implementation managers to ensure information provided to build portals was accurate and complete; Managed multiple assignments with tight deadlines, finishing them correctly, in a timely manner on a consistent basis

Monica B. Leary Elementary School - Rush, Ny

I served as a long-term substitute teacher in grades 1-2 during my two years at Leary Elementary School. During that time, I had full classroom teacher responsibilities. This included planning and delivering daily instruction, implementing and managing behavioral expectations in the classroom and around the school, collaborating with other teachers at my grade level and in other grade levels, attending meetings and professional development sessions to enhance my skills, creating a safe, nurturing learning community for students to work in, and communicating regularly with parents regarding student progress, among others.

Tonawanda, Ny

In this position, I had the responsibility of monitoring inbound phone calls to UnitedHealthcare call centers around the country. Based on the criteria set forth in the quality program, my job was to determine if the Customer Care Professionals handling the phone calls gave accurate and complete information, in addition to providing high levels of service. During my time in this job, I also was asked to train members of the quality team, customer care professionals, and supervisors on aspects of our quality program. I mentored members of my team on ways they become more effective evaluators of call quality and regularly assisted them with specific questions they had regarding a call.

Lockport, Ny

Served as a long term substitute teacher in 2nd grade for a teacher on maternity leave.

Masters Of Science, Elementary Education

Activities and Societies: None

Bachelor Of Science, Business Administration

Activities and Societies: Alpha Chi National Honor Society; Beta Gamma Sigma National Honor Society

Associate'S Degree, Liberal Arts And Sciences, General Studies And Humanities

Regents Diploma, General Studies

Activities and Societies: Football, Track and Field, Weightlifting