Matthew Araujo Email & Phone Number

San Francisco Bay Area

Role SummaryThe Assistant Service Operations Manager requires an experienced professional with high levels of energy and initiative, working knowledge of service processes, strong bias for action, and cross-functional collaboration. To be successful in this role, the ideal candidate must have a customer-first approach, be highly adaptable, thrive in.

Responsible for leading success of $6M+ collision repair facility, directing team of 15+ and overseeing shop profitability, operational efficiency, team safety, technical training, daily workflow, and KPI metrics. Foster culture of cross-functional collaboration and team focus on providing premium customer experiences. ■ Deliver sales increase of 24% year.

Directed collision repair operations at 52K square foot facility, managing $12M budget, and overseeing team of 45+ technicians and non-technical staff. Implemented linear production line process to break bottlenecks and improve shop productivity. Tracked KPI’s, mentored team, established safety protocols, and utilized latest technology in collision repair..

Promoted to lead estimator within 6 months, analyzing damage, creating estimates, and closing sales. Trained in EV construction and repair methodologies. Applied Lean Management principles to facility greater repair speed, eliminating waste, and improve functionality throughout repair process. ■ Delivered 100% accurate repair estimates for Model S, Model.

Inspect and analyze collision-damaged vehicles to create a comprehensive repair plan and apply accurate pricing. Communicate estimate and close sale, providing high-touch customer service throughout process. Stayed current on industry trends and participated in professional development opportunities.■ Increased monthly revenue by 32%, working.

Investigate damages, determine coverage, and negotiate with vendors for cost effective claims resolution. Consistently communicate with management and customers to report status, update claims, coordinate repair completion, and deliver premium customer service.

Built relationships with customers to facilitate comprehensive plan for restoring homes after fire, flood or natural disaster. Coordinated all phases of restoration with property owner, insurance carrier, and staff. Delivered customer service, met billing deadlines, and managed projects ranging from $1,000 - $100,000.

Responsible for scheduled maintenance of firefighting equipment onboard ship. Responded to shipboard fires, floods, and radiological or chemical emergencies, and reported ships' status through chain of command. Promoted twice and earned a National Defense Medal.