Steve Marcus Email & Phone Number

Plymouth, Michigan, United States

Plymouth, Michigan, United States

I virtually assist with technical solutions, document concerns, and communicate the next steps to the Rivian owner or Rivian fleet customer. I utilize strong listening and comprehension skills to triage the situation and determine the best servicing solution. As a senior, I mentor new hires, support the team, and deescalate tough customer interactions.

Lapeer, Michigan, United States

Greeting and welcoming customers is the beginning of a great experience. I documented owner concerns in a technical format for our technician team to review. Proactive communication with internal/external partners and vehicle owners is paramount to a positive and efficient service experience. I worked to provide the best service experience for our customers while routinely exceeding sales goals for my position.

Rochester Hills, Michigan, United States

Working with both Volkswagen and Toyota owners to resolve vehicle service concerns. I worked with internal and external teams to deliver an efficient, quality, and positive service experience. I eased the tension and resolved the conflict by listening, showing empathy, then offering a path to resolution. I relentlessly pursued and surpassed my revenue goals in my role.

Greater Detroit Area

Activate and assume responsibility for establishing processes and protocols for service teams. Designed hiring plans and built service teams. Advocated and implemented communication channels that served to heighten team effectiveness and cohesion.

Greater Detroit Area

Responsible to build client confidence and retention. Aligned with buyers and provided insight and expertise to guide buyers to the right purchase for their needs.

Greater Detroit Area

Responsible to implement Tommy's brand values and culture into a newly acquired dealership. Activated policies, processes, and protocols and reinforced the new structure. Responsible for hiring and building out front desk, field operations, sales, and service teams. My team constantly pushed beyond our financial projections while maintaining a uniquely exceptional customer experience.

Golden, Colorado, United States

Spearheaded a service management mentorship program designed to improve service manager effectiveness. Aligned teams on Tommy's brand standards, best practices, and protocols. Responsible for the development of corporate processes in relation to service operations.

Golden, Colorado, United States

Activated Tommy's brand values, brand standards, culture, processes, and protocols. Responsible for hiring and building out front desk, field operations, and service teams. Developed training programs to equip teams with the tools needed to perform the job. My team transformed a financially barren service center into a highly profitable machine in just short of two years time.

Golden, Colorado, United States

Responsible to create a uniquely positive customer experience for each and every customer. Aligned with internal and external teams to move work through service efficiently and effectively.

Beaufort, South Carolina

Activated new processes and protocols for the service teams. Aligned with internal departments to ensure a seamless final product for our valued customers. Implemented communication channels that allowed teams to perform at a high level. Responsible for hiring and building out front desk, field operations, and service teams.

Downtown Denver

Oversaw the day to day operation of a concierge department in a busy five star full service downtown hotel. Managed VIP services, VIP check-ins, spa services and special guest welcomes. Ensured all guests felt welcomed and at home while away from home.Managed a 40 hour work week combined with a full academic load while earning my college degree.

Saint Augustine

Brokered the sale of new and used vessels. Built strong customer relationships that were built on hard work, dedication and trust. I met and exceeded sales expectations set by the organization.

Fort Lauderdale, Florida

Served as professional motor yacht crew in the private yacht industry. Served high caliper, powerful people of both the private and celebrity elite. Operated vessels from 32 to 175 feet in length and assisted in vessel maintenance. Traveled with the boat(s) and crew(s) up and down the North American seaboard from Nova Scotia to Key West and through the islands of the Bahamas to the Caribbean chain of islands. Enjoyed excellent maritime training via schooling and hands on experiences.

Fort Lauderdale, Florida