Matthew Swanson Email & Phone Number

Florida, United States

Tampa, Florida, United States

• Drive weekly Data Core team meetings with cross-functional stakeholders to analyze customer success metrics, implement data-driven account segmentation strategies, and deliver comprehensive post-implementation impact.
• Orchestrate customer success initiatives across Sales, Marketing, CS, Product, and Data Operations teams to design and implement automated customer journeys, resulting in industry-leading engagement rates of 40% open.
• Design and execute sophisticated digital programs through Gainsight Journey Orchestrator, incorporating strategic wait timers and conditional logic to optimize human-touch interventions
• Partner with Data Operations teams to engineer custom Tableau dashboards monitoring customer health metrics and engagement across 11,000+ accounts, managing a diverse portfolio ranging from $5K to $500K ARR with total.
• Lead agile project management in fast-paced sprint cycles using Jira, while delivering executive-level presentations on digital program performance, data insights, and dashboard iterations to demonstrate continuous.

Tampa, Florida, United States

• Successfully managed and scaled digital customer success initiatives across 6.8K accounts, driving measurable outcomes including 26% increase in feature adoption and 24% growth in platform engagement, contributing to.
• Engineered and optimized multi-touch digital engagement campaigns using Gainsight Journey Orchestrator, achieving industry-benchmark engagement metrics with 29% open rates and 14% click-through rates
• Spearheaded the strategic development and implementation of Prescriptive Value Paths (PVP) program, delivering high-impact presentations to director-level stakeholders while meeting aggressive timelines
• Drove cross-functional collaboration with Product Marketing, Customer Success Engineering, and Technical Account Management teams to define and implement customer success frameworks, including persona-based strategies.
• Built comprehensive customer journey maps using advanced collaboration tools (Miro, Microsoft Suite), translating complex customer lifecycles into scalable automation programs that enhance customer experience
• Executed strategic Voice of Customer (VOC) initiatives through global Customer Journey Listening sessions, analyzing feedback patterns to drive continuous improvement in customer experience and product adoption

Clearwater, FL

• Effective Partner Onboarding: Successfully onboarded and nurtured new VMware partners at TD Synnex. Led introduction calls, provided comprehensive training, and established measurable business objectives and success.
• Strategic Business Reviews: Conducted between 10 and 20 Quarterly Business Reviews each quarter with top resellers, fostering collaboration, and driving mutual growth by analyzing performance metrics and aligning.
• Data-Driven Profitability: Monitored reseller expenditure through Tableau and distributor data warehouses, leveraging insights to make strategic recommendations that significantly enhanced reseller profitability.
• Consistent Revenue Growth: Achieved year-over-year revenue growth exceeding 10%, consistently meeting and exceeding assigned Key Performance Indicators (KPIs), demonstrating a commitment to driving results.
• Effective Collaboration: Collaborated closely with distributor teams, including sales, marketing, and technical departments, to develop and deliver effective training materials, empowering channel partners to expand.

Clearwater, Florida

• Customer Engagement: Proactively engaged with customers to ensure on-time renewal bookings and identified valuable cross-sell and upsell opportunities, contributing to increased revenue and customer satisfaction.
• Public Speaking: Orchestrated vendor-funded "Snack and Sell" events to promote new quarterly incentives, effectively presenting to an audience of over 300 sales professionals, ensuring successful engagement and.
• Complex Sales Execution: Successfully executed complex sales transactions and technical builds, taking responsibility for deals valued up to $1 million, demonstrating a high level of expertise and attention to detail.
• Automation Implementation: Designed and managed a customized "BOT" system that automated the processing of 50-100 monthly VMware orders, resulting in significant time savings of over 20 hours per month, improving.

Dublin, Ireland

• Developed highly successful marketing strategies, attracting clients and securing 3 sponsorships for company
• Built and maintained impactful relationships with the company’s board members through weekly networking events
• Monitored webpage traffic through Google Analytics and produced weekly analytics reports for the company’s Vice President

Bachelor Of Science - Bs, Marketing

Associate Of Arts (Aa), Marketing