Matthew Baca Email & Phone Number

Aurora, CO, US

Denver Metropolitan Area

• Successfully operating as a manager leading a system support team through software development lifecycle and training projects utilizing Agile methodology to ensure the precise integration of inter-system enhancements.
• Lead a team to identify and create domestic and international quote request and quoting system process improvements and trainings to re-fine the standard operation procedures for the Off Net Access Solutions organization
• Gather feedback from key stakeholders, within and outside of the Access Solutions organization, and utilize to update and automate the quoting system/processes
• Manage the User Acceptance Testing of all system development for the off net quoting team, providing test scenario approval and acceptance criteria
• Manage a team through Software Development Lifecycle projects that delivers user acceptance testing and organizing training to ensure the installation for quoting system automation
• Coordinate and facilitated the requirements gathering, scoping development, testing and deployment of new self-servicing sales applications to provide an efficient and automated experience within budget and ahead of.

Greater Denver Area

• I have held positions of increasing responsibility during my tenure at Comcast. Successfully operated in a project manager role for software development lifecycle and training projects utilizing Agile methodology to.
• Identify and create process improvements and trainings to refine the standard operation procedures for the Off Net Access Solutions organization
• Gather feedback from key stakeholders, within and outside of the Access Solutions organization, and utilize to update and automate the quoting system/processes
• Collaboration with interorganizational partners and outside partners to drive off net quoting system functionality requirements
• Supervise a team through quarterly Software Development Lifecycle projects that delivers user acceptance testing and organizing training to ensure the installation for quoting system automation enhancements and.
• Coordinated and facilitated process across organizations, vendors and functional areas - sales, fulfillment, finance, PRO/Vendor Management, Offnet BI

Greater Denver Area

• Operated as an off net Quoter fostering WAN quoting opportunities for presales to order completion through vendor and escalation management, while leading projects to identify and deliver system enhancements to.
• Functioned in a project manager role for standard operation procedure and training projects to define and refine the standard operation procedures for the Off Net Access Quoting organization delivering project on time.
• Functioned in a project manager role for the Software Development Lifecycle projects while performing user acceptance testing and organization training to ensure the installation of over 52 system automation.
• Managed and coordinated the IT ticketing system to track the detection, reporting, and resolution of daily and long term system issues.
• Managed vendor and customer relationships through continuous communication whileidentifying and recognizing the need to escalate and engage Upper Management when necessary.
• Coordinated the escalation and completion of off net Type II quoting processing over 90,000 off net Type II quotes monthly, while meeting a 95% completion rate.

Greater Denver Area

• Operated as an off net Quoter fostering WAN quoting opportunities for presales to order completion through vendor and escalation management.
• Managed vendor and customer relationships through continuous communication whileidentifying and recognizing the need to escalate and engage Upper Management when necessary.
• Coordinated the escalation and completion of off net Type II quoting processing over 41,000 off net Type II quotes monthly, while meeting a 95% completion rate.

Denver, Colorado, United States

Monroe, Louisiana Area

• Coordinated and managed testing schedules, test procedures, development code delivery and test environment coordination for web based and client server application testing and defect management. Established and.
• Managed, identified, investigated and documented test cases, reports and defects in Quality Center/Application Lifecycle Management to identify, fix and close over 90 defects for over 30 application teams, each week
• Collaborated with project managers, business analysts, developers and test personnel through Software Development Life Cycle methodologies, to drive multiple major enhancement releases that increased profits ranging.
• Developed, maintained and executed test plans on multiple projects simultaneously, while coordinating end-to-end testing, for diverse onshore and offshore teams to provision Ethernet for multi-state regions across the.
• Used Project Management Tools to compile, provide and present test project metrics, deliverables and risks to management and director groups to facilitate project planning and implementation
• Coordinated and scheduled internal and external project meetings, prepared and distributed meeting minutes to team members and clients to enhance communication about the projects

• I held positions of increasing responsibility during my tenure at Air Care Colorado.Successfully designed, scheduled, coordinated, presented and maintained employee and management training programs, providing requisite.
• Managed cost, schedule and project deliverables of inventory process improvements, as a trained Six Sigma Green Belt, which resulted in a 52% reduction in labor hours, while reducing the average spend in supplies by 33%
• Utilized statistical data, SQL queries, records and reports to identify hardware, software and people requirement improvements, resulting in the implementation of innovative solutions thatdecreased the average test.
• Managed the training and certification for over 150 employees annually, increasing the average pass rate by 7%
• Established and managed the Colorado Emissions Testing Program’s Management and Lead-ership Development Program and Time Management Program which has been adopted as the current curriculum utilized by Air Car Colorado

Colorado

• Directed and coordinated multiple inspection stations while successfully maintaining profit and loss budget performance to drive bottom line profitability. Managed 30+ employees including hiring, training, scheduling.
• Managed the highest-volume Colorado testing station averaging 400 daily customers, while administering a $650K expense budget and generating a $1.8M annual profit
• Developed and provided in-depth on-the-job training to management staff and employees to ensure safe and accurate testing
• Successfully assisted in contract negotiation for ESPH Alaska with the municipality of Anchorage
• Awarded Station Manager of the Year 2003, 2005 and 2006 and Station of the Year in 2004 and 2006