Matthew Baca Email & Phone Number

Aurora, Co, Us

Denver Metropolitan Area

Successfully operating as a manager leading a system support team through software development lifecycle and training projects utilizing Agile methodology to ensure the precise integration of inter-system enhancements in support of the Access Solutions Offnet Quoting Team for Comcast. System support for domestic and International Access Quoting, UAT, Project Management, Delivery of system and process improvements • Lead a team to identify and create domestic and international quote request and quoting system process improvements and trainings to re-fine the standard operation procedures for the Off Net Access Solutions organization• Gather feedback from key stakeholders, within and outside of the Access Solutions organization, and utilize to update and automate the quoting system/processes • Manage the User Acceptance Testing of all system development for the off net quoting team, providing test scenario approval and acceptance criteria • Manage a team through Software Development Lifecycle projects that delivers user acceptance testing and organizing training to ensure the installation for quoting system automation • Coordinate and facilitated the requirements gathering, scoping development, testing and deployment of new self-servicing sales applications to provide an efficient and automated experience within budget and ahead of schedule

Greater Denver Area

I have held positions of increasing responsibility during my tenure at Comcast. Successfully operated in a project manager role for software development lifecycle and training projects utilizing Agile methodology to ensure the precise integration of inter-system enhancements developing WAN quoting opportunities for presales to order completion through vendor and escalation management, to identify and remove roadblocks pertaining to quoting issues and/or orders. • Identify and create process improvements and trainings to refine the standard operation procedures for the Off Net Access Solutions organization• Gather feedback from key stakeholders, within and outside of the Access Solutions organization, and utilize to update and automate the quoting system/processes• Collaboration with interorganizational partners and outside partners to drive off net quoting system functionality requirements• Supervise a team through quarterly Software Development Lifecycle projects that delivers user acceptance testing and organizing training to ensure the installation for quoting system automation enhancements and efficiencies leading to a system processing improvements of 1083%• Coordinated and facilitated process across organizations, vendors and functional areas - sales, fulfillment, finance, PRO/Vendor Management, Offnet BI

Greater Denver Area

Operated as an off net Quoter fostering WAN quoting opportunities for presales to order completion through vendor and escalation management, while leading projects to identify and deliver system enhancements to increase efficiencies and remove roadblocks pertaining to quoting issues and/or orders. • Functioned in a project manager role for standard operation procedure and training projects to define and refine the standard operation procedures for the Off Net Access Quoting organization delivering project on time and under budget.• Functioned in a project manager role for the Software Development Lifecycle projects while performing user acceptance testing and organization training to ensure the installation of over 52 system automation enhancements for multiple projects at a 100% execution and passing rate while meeting the project schedule constraints.• Managed and coordinated the IT ticketing system to track the detection, reporting, and resolution of daily and long term system issues.• Managed vendor and customer relationships through continuous communication whileidentifying and recognizing the need to escalate and engage Upper Management when necessary.• Coordinated the escalation and completion of off net Type II quoting processing over 90,000 off net Type II quotes monthly, while meeting a 95% completion rate.

Greater Denver Area

Operated as an off net Quoter fostering WAN quoting opportunities for presales to order completion through vendor and escalation management.• Managed vendor and customer relationships through continuous communication whileidentifying and recognizing the need to escalate and engage Upper Management when necessary.• Coordinated the escalation and completion of off net Type II quoting processing over 41,000 off net Type II quotes monthly, while meeting a 95% completion rate.

Denver, Colorado, United States

Monroe, Louisiana Area

Coordinated and managed testing schedules, test procedures, development code delivery and test environment coordination for web based and client server application testing and defect management. Established and cultivated a rapport between developers, testers and business clients in a fast-paced environment. • Managed, identified, investigated and documented test cases, reports and defects in Quality Center/Application Lifecycle Management to identify, fix and close over 90 defects for over 30 application teams, each week• Collaborated with project managers, business analysts, developers and test personnel through Software Development Life Cycle methodologies, to drive multiple major enhancement releases that increased profits ranging from $280k to $2.8M, with a 100% completion rate• Developed, maintained and executed test plans on multiple projects simultaneously, while coordinating end-to-end testing, for diverse onshore and offshore teams to provision Ethernet for multi-state regions across the U.S. • Used Project Management Tools to compile, provide and present test project metrics, deliverables and risks to management and director groups to facilitate project planning and implementation• Coordinated and scheduled internal and external project meetings, prepared and distributed meeting minutes to team members and clients to enhance communication about the projects• Planned and tracked test data inter-dependencies to ensure warm hand-off between groups resulting in continuous testing and significant labor savings

I held positions of increasing responsibility during my tenure at Air Care Colorado.Successfully designed, scheduled, coordinated, presented and maintained employee and management training programs, providing requisite knowledge of the emissions testing process and ensuring adherence to state and federal regulations. Successfully created and executed test plans and test cases to assist in the implementation of multiple software updates improving the company wide processes.• Managed cost, schedule and project deliverables of inventory process improvements, as a trained Six Sigma Green Belt, which resulted in a 52% reduction in labor hours, while reducing the average spend in supplies by 33% • Utilized statistical data, SQL queries, records and reports to identify hardware, software and people requirement improvements, resulting in the implementation of innovative solutions thatdecreased the average test time by 13%• Managed the training and certification for over 150 employees annually, increasing the average pass rate by 7%• Established and managed the Colorado Emissions Testing Program’s Management and Lead-ership Development Program and Time Management Program which has been adopted as the current curriculum utilized by Air Car Colorado

Colorado

Directed and coordinated multiple inspection stations while successfully maintaining profit and loss budget performance to drive bottom line profitability. Managed 30+ employees including hiring, training, scheduling and performance management to ensure effective stations management.• Managed the highest-volume Colorado testing station averaging 400 daily customers, while administering a $650K expense budget and generating a $1.8M annual profit• Developed and provided in-depth on-the-job training to management staff and employees to ensure safe and accurate testing• Successfully assisted in contract negotiation for ESPH Alaska with the municipality of Anchorage• Awarded Station Manager of the Year 2003, 2005 and 2006 and Station of the Year in 2004 and 2006