Matthew Minnick Email & Phone Number

Texas, United States

Dallas, Texas, United States

• Bring a data driven approach to creating pain point mitigation strategies, growth opportunities, and policy decisions for entire suite of products (Mobility, Broadband, and Converged Spaces).• Technology Value Drop data lead and strategy development across intl. & ext. stakeholders.• Acceleration Benefits Opportunity Sizing and Prioritization CX Initiatives.• CX Metrics and Modeling: reporting, forecasting, and development of new metrics.• Cross-Team Collaboration regarding Proactive Services, Digital Care Efforts, CX Strategy White Paper, Call Shed Initiatives, etc.• Conducting, analyzing, and utilizing original research to guide strategic decisions for organization.

• Developed financial models to assess the validity of various strategic business cases. • Constructed models illustrating the effect on market share, gross adds, and churn from NPS Variation. • Various ad hoc assignments, including orchestrating collaboration across cross functional teams and ensuring proper prioritization of customer experience initiatives.

Dallas, Texas, United States

• Internal auditing of various AT&T processes, programs, and licensing to ensure proper capital allocation across the firm.• Audits included 3rd Party Mobility Backhaul, Power BI Licensing, SOX Compliance, etc.

Dallas-Fort Worth Metroplex

Dallas, Texas, United States

Various responsibilities including assisting in the creation of a new in sourcing process, facilitating client feedback sessions, creating executive reports, creating meaningful information reports, and more. Engaged in a multitude of leadership development programs and executive engagement opportunities.