Matthew Bock Email & Phone Number

Phoenix, Arizona, United States

Scottsdale, Arizona, United States

Multi-site and virtual BPO contact centers (24/7/365) in the U.S., Philippines, and Costa RicaAs part of the Executive Leadership team, provided operational and analytical input to achieve the goals of both client and company, while always serving as the voice of the client. Applied client services mentality across the Valor Global client base—keeping.

(Acquired by Valor Global)Multi-state, multi-site B2B and B2C contact centers (24/7/365)Fostered growth and maintained clients long-term in a fast-paced environment. Built out and sustained the vision and strategy for the client services department. Vetted leads, conducted sales presentations, closed deals, handled contract negotiations, and directed a.

Coordinated all internal activities related to the client’s campaign. Managed and coordinated the activities of the client services department. Partnered with all internal departments and with client vendors to provide seamless service to the client and ensure client’s expectations were exceeded at all levels and across all divisions. Interacted daily with.

An interactive design and SaaS organizationManaged new and existing client relationships. Led and managed project team resources throughout the project life cycle. Ensured the internal teams followed the established project methodology. Managed client expectations including schedule, changes, problem resolution, and cost. Collaborated with business.

Designed, implemented, and managed program campaigns. Marketing liaison for client and all of their vendors, including media, production houses, and fulfillment companies. Tracked and managed results to increase client revenues. Revised client’s creative, based on feedback and research, to increase results. Attended industry trade shows and traveled to.