Matthew Smith Email & Phone Number

Evansville, In, Us

Evansville, Indiana Area

Evansville, Indiana Area

Led fleet operation's with in Nestle USA in the South East, South Central, South, and Central regions of the United States. Supported Nestle Ice Cream/Pizza DSD deep frozen division with regional strategy, maintenance execution, uptime of equipment, fuel programs, DOT and safety compliance, rental asset management, equipment depreciation, spare equipment utilization, licensing, and life cycle management. Developed and maintained cross functional relationships with internal/external customers between all levels of management to address fleet opportunities to improve uptime, costs, and service. Responsible for all fleet assets in each of the regions held with largest responsibility of $53MM plan, 1,435 assets, and 123 locations. Accomplishments:- Developed end to end national centralized mobile fleet maintenance program utilizing Nestle national accounts into one maintenance vendor. The program consisted of a driver call center that manages the incoming activities and dispatch their own techs, 3rd party vendors, and national account vendors depending on the activity. Ensured consistency in preventative maintenance programs, mobile maintenance to all locations, and cost/uptime metrics to drive performance while reducing costs.- Facilitated OEM vendor weekly operations reviews on new and warrantied equipment to ensure warranty recovery, uptime trends of equipment, campaign completion, and the costs were in line with expectations and developed action items to address opportunity areas.- Developed and trialed strategies to prove out concepts prior to implementing nationwide ensuring continuous improvement towards zero waste. Projects lead to $1MM in repair and maintenance cost reductions for each of the prior two years within my regional responsibility.- Developed, coached, and stretched bandwidth of Regional Reliability Coordinators to ensure regional metrics, vendor activity coordination, and uptime/cost was the national high performer.

Evansville, Indiana Area

Provided leadership and direction towards cost savings projects to the Northern Region field service operations team consisting of 60 service centers across the northern half of the country for the VAC and Therapeutic medical devices.Accomplishments:- Curated and coached management and local teams through the change management process associated with activities.- Developed and managed Regional Dispatch Center consisting of 11 dispatchers located in Chicago, IL, Pittsburgh, PA, and Jessup, MD routing field driver’s service orders and forwarding orders to the VAC distribution center for shipping. - Collaborated with local field service managers at all 60 locations in the region to align on site specific customer strategies, local drivers work schedules, and customer routing to ensure superior customer service levels while reducing regional costs.- Developed and implemented KCI Van concept of having a mobile service center so VAC’s were cleaned, quality controlled, and placed back into service without coming back to the service center for activities. Outfitted Sprinter vans with a decontamination area to disinfect equipment, quality control area to ensure equipment was fully functional, and storage area for VAC dressings and devise storage prior to customer deliveries.- Participated and managed lean projects within the service centers to layout them out in a way to reduce steps and rework, eliminate waste, and standardization of service center processes.

Cincinnati Area, Ky

Provided leadership and management for KCI's Cincinnati, Dayton, Toledo service centers that consisted of 26 employees and generated $3MM in monthly revenue. Implemented monthly customer reviews with high profile accounts and KCI Sales leadership to ensure the highest levels of customer satisfaction, and to identify any opportunities and proactively address.Accomplishments:- Lead, coached, developed employees to exceeds company goals and objectives resulting in receiving Service Manager of the Year Award and 3.5 Corporate Compliance Award.- Developed parts management process to organize parts and trigger a minimum/maximum reordering system. - Consolidated the Cincinnati and Dayton service centers into Middletown, OH allowing for a more centralized location that both cities could be serviced from. Selected new property, developed layout/build out and process flow for building, provided change management and process coaching to employees, and successfully shuttered two service centers.

Cincinnati Area, Ky

Supervised 12 service center employees and managed customer service satisfaction with the local Cincinnati accounts.Accomplishments:- Implemented customer service processes with the University of Cincinnati Health System to save the service centers largest group of accounts and grow its business.- Provided hands on coaching for all employee positions to ensure employees understood and followed company processes. Hands on process allowed for employees to also provide feedback on what wasn't working so that corrective actions could be taken to ensure employees success. - Scheduled account deliveries, pickups, and service calls and dispatched employees to ensure times were met.- Managed the preventative maintenance schedule and repair on medical devices to ensure uptime on equipment.

Evansville, Indiana Area

Provided world class customer service through the delivery, pickup, and servicing of medical equipment with home, nursing home, and hospital accounts.Accomplishments:- Provided in-servicing of product line to customer to ensure the customer understood how to use product.- Completed the disinfecting of products and quality control checks to ensure products were ready to return to the field.

Evansville, Indiana Area

Assisted with the development of customer product brochures to include copy writing, proofreading, photography, production and post production activities.

Bachelor Of Science - Bs, Business Administration And Management, General

Activities and Societies: Member of Tau Kappa Epsilon Fraternity: President, Vice-President, Treasurer, Numerous Chair Positions

Bachelor Of Science - Bs, Marketing

Activities and Societies: Member of Tau Kappa Epsilon Fraternity: President, Vice-President, Treasurer, Numerous Chair Positions