Matthew D. Email & Phone Number

Big Lake, Mn, Us

Eden Prairie, Mn, Us

DevOps position supporting Cambria's developers with Terraform, Jenkins, Kubernetes, Docker, etc.

Eden Prairie, Mn, Us

Integrating Okta with multiple platforms to support provisioning and seamless SSO for employees worldwide.

As the Owner, President and CEO (and sole employee) of Tight Ship, I bring my 22 years of experience to companies aiming to tighten their IT infrastructure, practices and processes. I specialize in onboarding, infrastructure as code, documentation, and helping teams flesh out their commitments so that they can meet their company’s demands and lay the foundational track that their organizations can ride on as they grow in both scope and size. My goal is to help your IT department anticipate and provide for your needs before you have to ask.

KNOCK is an independent full-experience creative agency driven by design and powered with meaning. We partner with companies of all sizes and needs, helping to reach their full brand potential. Leadership-in-service of the best team of professional people a tech guy could have the pleasure of working with. Supporting an infrastructure upon which a creative team of uniquely skilled professionals can excel. Making people feel good about themselves every day by learning from them and taking technology roadblocks out of their way, putting useful technology in their hands, believing in them.My responsibilities include: • Leadership and Management • Identity and Access Management • Business Analysis • System Administration • Information Security (Cybersecurity) • Documentation • Inventory Management • Project Management • Procurement & Licensing • Technical Support

KNOCK is an independent full-experience creative agency driven by design and powered with meaning. We partner with companies of all sizes and needs, helping to reach their full brand potential. Creation and leadership of company-wide technological infrastructure profile. Built systems and policies to support unprecedented growth during a time of economic uncertainty. Acted as chief technical counsel to principal leadership and as main architect / project manager for systems deployment and course-plotting for the future with careful consideration to scale. Built and continue to maintain a strong, highly-respected and liked technology team with quick turn around time on solving problems and a well-documented approach to operations. Moved the company on three occasions, with barely an hour of downtime. Personally managed infrastructure recovery after a thoroughly damaging fire (happened on a Friday afternoon, we were up and running at new office on Monday morning - all new servers, all new client machines). Responsibilities include management and inspiration of a team of damn fine IT & development professionals, server and network administration, database administration, systems imaging and system distribution, disaster recovery, process design, intense Wiki documentation, font management, policy & procedures, IP telephony, server room design, installation, end-user support and technology consulting/procurement. Technologies include Mac OS X, Mac OS X Server, Ubuntu Linux Server, Kerio Connect Server, Bash Shell Scripting (a particularly mature skill set), Rumpus FTP, ISC DHCP, BIND DNS, HP Procurve Switches, VLAN setup, CrashPlan PROe, FileMaker Pro (and Server), iOS, FontAgent Pro, ShoreWare Director, Adobe Creative Suite, Xcode, GIT, iWork, Microsoft Office, Redmine, Drobo, PromiseRAID, UPS Systems, and Apple Remote Desktop.

Minneapolis, Mn, Us

Created infrastructure for our first organized Help Desk. Streamlined processes to build a steady workflow for system distribution, problem resolution and toolset construction. Provided leadership and opportunity to a staff of six Help Desk engineers. Worked with system administrators to unify technology policies for this school of roughly 800 students. Provided senior-level support for complex technical problems. Worked mainly with Mac OS X and Mac OS X Server. Programmed proficiently using shell, AppleScript and ruby. Primary author of Help Desk policies. Primary author of Knowledge Base. Primary administrator of Request Tracker trouble-ticket database and GLPI-based asset management database.

São Paulo, São Paulo, Br

Provided thoughtful direction to technically overwhelmed companies, leaving them with a strong foundation from which to successfully grow. Provided senior-level support and solely met all IT needs for many companies, workgroups and professionals. Eagerly took on challenging problems and implemented successful solutions for time-sensitive projects during periods of intense urgency. Responsible for educating administrators on how best to integrate and maintain their systems. Responsible for seeing projects through from concept to completion and then on to long-term oversight.

Us

Uniquely qualified to help with overflow of email support requests because of renowned ability to respond quickly to high-volume email and a solid command of the flagship product. Scripted solutions to common client problems and packaged them for distribution. Also responsible for authoring publicly accessible FAQ and instruction articles for the online support database. Troubleshooting, support and solution development and technical writing. Technologies included Now Up-to-Date & Contact, AppleScript, Seapine Test Track Pro, Right Now Web, Mac OS X.

Boston, Ma, Us

Contracted for Target Corporation and Marshall Field’s. Provided assistance in transitioning creative technologies from one corporate IT infrastructure to another. Assisted in the design and execution of the daunting project to upgrade hundreds of Mac OS 9 users to Mac OS X. Responsible for procurement and organization of technical assets. Solely provided top to bottom support for over 150 Macintosh-based creative clients. Designed and engineered an application for creating FTP folders for vendors. Managed both LDAP and Active Directory users and groups. Technologies included Mac OS 9, Mac OS X, Adobe CS, QuarkXPress, LDAP, Active Directory, AppleScript, Xcode, Windows 2000 Server, Apple Remote Desktop, Suitcase Server, Extensis Suitcase, DiskWarrior and Retrospect.

Independent record company for original music composed, performed, recorded and distributed by Matthew Delfino.

Woodbury, Mn, Us

Maintained 40 Macintosh Pro Audio workstations in an academic environment.

Woodbury, Mn, Us

Developed curriculum and taught music business to college students.

Us

Provided top-level email / phone support and customer service and assisted in software design and provided quality assurance through the creation and maintenance of software outlines. Primary knowledge base author / editor. Clearly demonstrated strong writing / communication skills. Provided leadership, design and training for the support specialist position. Was renowned for being able to turn around even the most frustrated of customers. Provided extensive software training both personally, in the spotlight, over the phone and through documentation. Solid authority at importing and exporting delimited ASCII text data and synchronizing Palm OS-based devices to Macs. Technologies included Mac OS 9, Mac OS X, Now Up-to-Date & Contact, Palm OS.

Diploma, Music Production And Sound Engineering

Education record

High School, Music

Education record