• On-site travel management delivering incentive trips, conventions, or product launches.• Managed location logistics, transportation, décor, A/V, food & beverage, entertainment, off-site events, registration, and DMC staff.• Partnered with clients, vendors, and hotel/convention teams to address concerns before impacting guests.• Travelled to large U.S. cities and Antigua (Guatemala) to deliver great guest service.

• Ensured seamless tour experiences for hundreds of guests.• Managed all aspects of tours including itinerary management, transportation, accommodations, vouchers, food, and entertainment.• Educated guests on local area including cultural norms and area history.• Established rapport with guests to ensure excellent tour experience.• Created positive solutions when unforeseen circumstances occurred.

•Enforced policies and procedures on-set regarding the safety of cast & crew from COVID-19 throughout the physical production process. •Monitored key points of entry, egress, and traffic flow areas to ensure proper social distancing.•Performed on-set walkthroughs to determine as enforce COVID-19 planning and safety requirements.•Coordinated and supported on-set testing practices and ensured cast & crew screening protocols are in place.•Advised Production of best practices, escalated concerns, and implemented changes as necessary.•Managed the on-set Health Safety Team, verified appropriate coverage of locations, tasks are delegated and completed, and safety protocols are being followed.

Resort-Wide Special Events – Coordinator• Led Cast Members during special events, exclusive media events, and conventions.• Supervised event operations for safety and efficiency while delivering world-class guest service for up to 20,000 attendees.• Notable Events: Walt Disney Marathon, Princess Half Marathon, Wine & Dine Half Marathon, Star Wars Half Marathon, Mickey’s Not So Scary Halloween Party, Mickey’s Very Merry Christmas Party, Food & Wine Festival, Flower & Garden Festival, Festival of the Arts, New Year’s Eve at Disney’s Hollywood Studios, & Disney Springs Christmas Tree Trail.Disney’s Animal Kingdom – Camp Minnie & Mickey – Entertainment Cast MemberResort-Wide Entertainment – Character Department Lead/Coordinator• Assisted with show operations for performance to 1000 guests, multiple times per day.• Facilitated character meet & greets, venue show readiness, and managed guest satisfaction & high expectations.• Led up to 60 Cast Members during daily operation in multiple entertainment venues.• Opening Entertainment Team at Magic Kingdom’s New Fantasyland.• Entertainment Trainer for location-specific logistics. • Ensured Operating Guides’ accuracy in partnership with Operations Leadership. • Creatively problem solved to provide best guest experience during unplanned moments.• Ensured safety standards for guests & Cast Members daily & during inclement weather.• Partnered with multiple lines of business to exceed guest expectations. Disney’s Pop Century Resort – Food & Beverage/Merchandise – Lead/CoordinatorDisney’s Hollywood Studios – ABC Commissary – Lead/Coordinator• Managed labor & cash flow while leading up to 50 Cast Members on daily shifts.• Trained new hire Cast Members.• Advised on food safety & allergy concerns.• Supported food court, merchandise locations, and pool bars while delivering excellent guest service.

Events Manager & Production Coordinator – Gay Days, Inc.• Collaborated with Operations, Entertainment, and Medical teams to produce large scale, multi-day, multi-site event for up to 180K attendees, talent, and staff.• Led administrative production and human resources functions to ensure smooth event.• Managed social media, media/press needs, and marketing materials.• Assisted with entertainment logistics for talent and locations.• Updated website and mobile app content before and during event.• Assisted with negotiating contracts for DJs, dancers, and entertainers.• Coordinated volunteers and staffing needs.Event Hospitality & Field Staff – Mears Transportation & Hello Florida!• Facilitated transportation for conventions with up to 50,000 attendees.• Assisted with airport arrivals and departures for groups.• Trained drivers on specific guest routing.Operations Electrical Coordinator – Global Experience Specialists (GES)• Planned and compiled electrical blueprints for conventions.• Communicated with site electricians to ensure proper staffing and preparation.• Partnered with local hotels for large conventions.• Managed service desk, deployed staff, audited floor for accuracy, and clarified billing.Concert Event Staff & Security – Contemporary Services Corporations (CSC)• Staffed NCAA (Big12) and regional events in multiple, large venues.• Conducted bag checks, metal detectors, attendee flow, and set up/tear down.Event Staff – Jones Lang LaSalle (JLL)• Assisted with logistics for classic car show including event layout and safety.• Trained event staff on operating needs and event logistics.• Delivered local radio broadcast and populated music playlists.• Project Coordinator for special events including Summer Country Concert, Halloween Event, Tree Lighting Ceremony, and New Year’s Eve Concert & Fireworks.

• Ensured seamless tour experiences for hundreds of guests.• Managed all aspects of tours including itinerary management, transportation, accommodations, vouchers, food, and entertainment.• Educated guests on local area including cultural norms and area history.• Established rapport with guests to ensure excellent tour experience.• Created positive solutions when unforeseen circumstances occurred.