Matthew Kessler Email & Phone Number

United States

• On-site travel management delivering incentive trips, conventions, or product launches.
• Managed location logistics, transportation, décor, A/V, food & beverage, entertainment, off-site events, registration, and DMC staff.
• Partnered with clients, vendors, and hotel/convention teams to address concerns before impacting guests.
• Travelled to large U.S. cities and Antigua (Guatemala) to deliver great guest service.

Orlando, Florida Area

• Ensured seamless tour experiences for hundreds of guests.
• Managed all aspects of tours including itinerary management, transportation, accommodations, vouchers, food, and entertainment.
• Educated guests on local area including cultural norms and area history.
• Established rapport with guests to ensure excellent tour experience.
• Created positive solutions when unforeseen circumstances occurred.

New York, New York, United States

• Enforced policies and procedures on-set regarding the safety of cast & crew from COVID-19 throughout the physical production process.
• Monitored key points of entry, egress, and traffic flow areas to ensure proper social distancing.
• Performed on-set walkthroughs to determine as enforce COVID-19 planning and safety requirements.
• Coordinated and supported on-set testing practices and ensured cast & crew screening protocols are in place.
• Advised Production of best practices, escalated concerns, and implemented changes as necessary.
• Managed the on-set Health Safety Team, verified appropriate coverage of locations, tasks are delegated and completed, and safety protocols are being followed.

Orlando, Florida, United States

• Resort-Wide Special Events – Coordinator
• Led Cast Members during special events, exclusive media events, and conventions.
• Supervised event operations for safety and efficiency while delivering world-class guest service for up to 20,000 attendees.
• Notable Events: Walt Disney Marathon, Princess Half Marathon, Wine & Dine Half Marathon, Star Wars Half Marathon, Mickey’s Not So Scary Halloween Party, Mickey’s Very Merry Christmas Party, Food & Wine Festival, Flower.
• Assisted with show operations for performance to 1000 guests, multiple times per day.
• Facilitated character meet & greets, venue show readiness, and managed guest satisfaction & high expectations.

• Events Manager & Production Coordinator – Gay Days, Inc.
• Collaborated with Operations, Entertainment, and Medical teams to produce large scale, multi-day, multi-site event for up to 180K attendees, talent, and staff.
• Led administrative production and human resources functions to ensure smooth event.
• Managed social media, media/press needs, and marketing materials.
• Assisted with entertainment logistics for talent and locations.
• Updated website and mobile app content before and during event.

Orlando, Florida Area

• Ensured seamless tour experiences for hundreds of guests.
• Managed all aspects of tours including itinerary management, transportation, accommodations, vouchers, food, and entertainment.
• Educated guests on local area including cultural norms and area history.
• Established rapport with guests to ensure excellent tour experience.
• Created positive solutions when unforeseen circumstances occurred.

Ba, Theatre And Dance/Voice

Certified Tour Director, Tourism And Travel Services Management