Matthew Oneill Email & Phone Number

Philadelphia, Pa, Us

At CX Synergy, we prioritize customer-centric innovation. For over a decade, I have collaborated with diverse organizations—from local businesses to industry leaders—elevating satisfaction and loyalty throughout the customer's journey. I firmly believe that placing customers at the heart of your operations is the ultimate competitive edge, ensuring every department thrives and delivers exceptional results.CX Synergy is a coaching and consulting company supporting growth-oriented businesses looking to enhance customer and employee satisfaction. In a world trending towards commoditization, enhancing your customer's experience is the pathway to increased profitability, brand distinction, and enthusiastic employee advocacy.

Langhorne, Pa, Us

Generating Awareness:Scaled the digital marketing team and content production to include written, video, and audio materialLead in-person workshops focused on improving client and prospect profitability while reducing riskShowcased the GMG Insurance team and culture to support talent acquisition efforts Pipeline Management:In-house coach and trainer for GMG employees to improve prospecting and sales tacticsSpeaks with Underwriters to grow niches based on carrier appetite and goalsEnhanced the relationship between GMG Insurance and key stakeholders supporting the organization's growthSales:Participates in all aspects of the sales process including prospect qualification, needs assessments, and presenting deliverables including risk management and mitigation recommendationsAccount Management:Conducts customer feedback surveysManages the customer intimacy programEnhanced the stewardship review process with key client relationships to maximize customer lifetime valueIntroduced strategic partnerships to reduce client's total cost of riskDesigned service plans for key client relationshipsEmployee Experience:Designed an employee onboarding guideParticipates in the prospective employee interview processSupports cultural initiatives and long term employee growth initiatives

King Of Prussia, Pennsylvania, Us

Liaison responsible for identifying and executing strategies to enhance Beyond Insurance nationwide membership experience and deepen the bench strength of sales teams Keynote Speaker on customer experience, consultative sales, competitive advantage, personal branding, social media, differentiation, culture, and soft skills development best practices Designer, and presenter of in-person and virtual training workshops for insurance agencies, agents, and carrier organizations resulting in record-setting underwriting results Developer of key benchmarking data across the Beyond Insurance Global Network, standardizing success metrics while providing growth and talent development recommendations to achieve high-performing sales organizations Faculty member and trainer for the Certified Risk Architect program Accelerated achievement of ROI positive clients by revamping the onboarding program (1.5 years reduced to 3 months) Increased customer loyalty and account renewals with 98% retention rates through customer satisfaction initiatives and outreach programs while integrating a new CRM system

King Of Prussia, Pennsylvania, Us

Developed and conduct a 3-month corporate training program for a large national carrier which resulted record setting year end underwriting results.Conceptualized and managed the design and development of the Intelligence Quotient for Risk Management, a digital risk benchmarking assessment now being sold nationally.Speaker and keynote, addressing topics including the customer experience, consultative sales, competitive advantage, personal branding, social media, differentiation and soft skill development.Increased customer loyalty and account renewals to above 95% retention rates through customer satisfaction initiatives and outreach programs.Collaborate with national insurance agency network (Beyond Insurance Global Network) acting as Beyond Insurance liaison by identifying and executing strategies to enhance membership experience.Designed and managed in-person and virtual training workshops and programs on risk management and sales best practices.Planned, organized and developed custom training materials that met specific needs for insurance agencies, agents and carrier organizations.Managed the Beyond Insurance social media strategy targeting new business leads primarily through LinkedIn with secondary leads via Facebook and Twitter.Provided Beyond Insurance’s sister company, The Addis Group, with technology-based solutions per employee requests. Also, acted as consultant for online rebranding in regards to website presence as well as develop an effective and efficient social media strategy.

Collected and color corrected engineering blueprints for a digital copying, filing and storage boutique firm.Organized and filed corporate private data into computer databases per client’s requests and needs. Also performed quality control checks before returning information back digitally.

Evanston, Illinois, Us

Created fundraising events that raised money and awareness for diseases effecting children.Generated $3,000 while producing the largest philanthropy event on campus.Promoted and ran seasonal volleyball tournaments to raise money for The Children’s Hospital of Philadelphia through campus, local, and regional print advertising campaigns Communicated with other Greek organizations via social media and campus meetings during week long campus restoration events developing a streamlined work flow for completing tasks across all other organizations.

Coached 87 kids on how to enjoy and successfully compete on a swim team.Generated spreadsheets with meet lineups using Excel; maintained team webpage.Organized and ran Saturday morning swim meets as well as attended Sunday morning events.