Matthew Edwards Email & Phone Number

• Conducting weekly sales training, call coaching, and forecasting sessions with direct reports to ensure sales targets are met.
• Performing weekly sales presentations to Google to provide weekly, monthly, and quarterly reports.
• Acting as product and process knowledge subject matter expert, fielding general inquiries regarding the production process while providing cost estimates and lead-time quotes to prospective and current clients.

Greater Nashville Area, TN

• Influence or own customer retention by reinforcing the unique value and benefits of products and services and looking for opportunities to increase sales.
• Provide accurate monthly/quarterly customer health risk assessments or sales forecasting.
• Collaborate and build relationships with channel partners, field sales representatives, and executives.
• Handle high volume calls and emails with quality and care.
• Share customer feedback across functions and with the management team to resolve customer challenges.

Greater Nashville Area, TN

• Develop and nurture key accounts, engage with customers to understand their needs and generate referrals for authorized Gibson dealers. Successfully partner with Business Development and Credit departments to ensure.
• Collaborate with senior managers to develop clear and concise communications with respects to incidents, problems, and change management as needed.
• Plan, conduct, and execute yearly order plans, build trusted relationships with staff and leadership team within the organization, and manage and maintain records and accounts.

Hendersonville, TN

• Charged with delivering hospitality to members and guests in golf operations, golf shop, and outside services while maintaining high standards to quality and service.
• Managed, oversaw, and coordinated the execution of all member and non-member golf tournaments and assisted with the maintenance, display, and purchasing of Golf Shop inventory.
• Led the development and implementation of women and junior programs including tournaments, clinics and camps, leagues and other instructional opportunities.
• Recognized for sport expertise and was tapped to instruct and coordinate individual golf lessons, clinics, and camps.
• Oversaw planning and execution of all Men’s, Women’s and junior golf tournaments, leagues and camps.
• Created bi-weekly schedules and an entire handbook of policies, procedures and expectations for staff.

Nashville, Tennessee

• Functioned as liaison between clients and production staff to ensure quality, efficiency, and clear communication throughout vinyl manufacturing process.
• Spearheaded and initiated sales, processed orders, monitored artwork production, generated invoices, secured payments, and maintained customer data files on Excel spreadsheets.
• Acted as product knowledge go-to person, fielding general inquiries regarding the production process while providing cost estimates and lead-time quotes to prospective and current clients.
• Played key role in production oversight for 150+ customers; initiated sales, generated invoices, processed payments, and provided updates to clients, plant supervisors, and production staff to ensure high quality and.

Greater Nashville Area

• Directed organization and served as the Front of House Manager for all concerts/events at the Hall of Fame theaters. Successfully managed 2 separate theater staffs and communicated directly with staffing agencies to.
• Coordinated and processed time cards/payroll and created monthly “special events” reports to effectively track hourly wages.
• Communicated and implemented policy and protocol for staff and proactively coached team on attitude and first-class customer service.

Greater Nashville Area, TN

• Provided customer service to guests visiting from all over the world.
• Frequently balanced Visitor Service Representative tasks and responsibilities during normal business hours while also performing same duties for after hours private events.
• Gave daily tours of Historic RCA Studio B on Music Row.
• Demonstrated excellent communication skills on a daily basis by interacting with guests and colleagues while also interacting with board members, Hall of Fame members, and music industry professionals in a proficient.

Bachelor Of Science, Recording Industry Management; Music Business

Activities and Societies: GrammyU

Associate Of Science, Music Education

Activities and Societies: Mixed Choir, Men's Choir, Chamber Choir