Matthew Gould, Csm Email & Phone Number

• Emphasis on growing business volume and ensuring the product's competitiveness through strategic management and analysis.
• Directly managed cumulative Customer Journey's, including monthly and quarterly business reviews with all customers.
• Showcase latest product releases and updates through webcast technology, different white paper material, and coordination with the product management team.
• Document testimonials and create detailed software use cases through collaboration with numerous customers.
• Promote company products and navigate sales through comprehensive event trials and demonstrations of different problem-solving methods and techniques from the customer standpoint.

Leading the deployment of improvement strategy.Analyzes effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements.CPQ Subject Matter Expert

Remote

Experience in enterprise and mid-market accounts, increasing sales and revenue, and organizing various meetups and customer communications. Possess great communication skills, strong customer orientation, excellent problem-solving skills, and ability to lead and manage groups of people. Directly managed cumulative Success Plans, including monthly and.

• Emphasis on growing business volume and ensuring the product's competitiveness through strategic management and analysis.
• Directly managed cumulative Success Plans, including monthly and quarterly business reviews with all customers.
• Increased sales figures and customer satisfaction scores through up-selling strategies and renewing current products. Successfully sustained and increased ARR to $5.91M of Enterprise and Mid-Market Accounts.
• Develop industry-specific advertising campaigns, covering email and web-based communication channels through analysis of customer pain points.
• Showcase latest product releases and updates through webcast technology, different white paper material, and coordination with the product management team.
• Document testimonials and create detailed software use cases through collaboration with numerous customers.

Columbus, Ohio Area

Inside Sales- Maintenance Renewal Rep at Quest SoftwareQuest/Metalogix/Microsoft Platform ManagementSold Quest MPM solutions in enterprise market through variety of sales and marketing activities. Demonstrated and clearly differentiated product from competition, focusing on clear and compelling value proposition. Forecasted and delivered against.

Columbus, Ohio Area

Provided 1st contact support to insured in catastrophic situations, supplying fundamental customer service throughout entire claims process. Experienced estimate builder in Xactimate, building inspections for claims across the United States. Obtained North Carolina State Adjuster’s License

• Work directly with insurance companies on behalf of home-owners to plan, organize, and execute all aspects of restoration and remodeling projects. Provided fundamental customer support during all phases of restoration.
• HAAG Certified Residential Roofing Inspector
• AAMA Certified Window Installer
• Proficient in business-to-business sales Proficient in Xactimate estimating software

• Skilled and recognized in patient care and customer service. Acted as a first point of contact to provide the best customer satisfaction to all patients. Adhered to all hospital policies and procedures.
• Aided Registered Nurses and healthcare team to carry out plan of care.
• Assisted in daily living activities
• Proficient in phlebotomy, medical terminology, cardiac, peripheral vascular and thoracic diagnoses.

• Provided mortgage assistance to clients and branch personnel to regions across 38 states. Completed work flow of loan processes from origination through funding phases.
• State licensed mortgage broker