Matthew Grinstead Email & Phone Number

North Olmsted, Ohio, United States

Managing day-to-day operations, ensuring high-quality service delivery and fostering strong client relationships.-Client Relationship Management-Operational Support-Process Improvement-Team Coordination

Cleveland/Akron, Ohio Area

Document all incoming customer service requests via e-mail, phone, and through web timely and efficiently.Verify customer contracts for support and communicate rates clearly, getting proper approvals prior to dispatch.Review open log of service requests to ensure they are processed according to set standards.Provide world class customer service by engaging with customers to ensure their needs are met.Lead coordinator for key account representation.Communicating at all levels of an organization, including C-Suite.Processing invoices and documenting process for operations.

Columbus, Ohio Area

• Support and assist faculty and staff in the use of enterprise soft clients including Camtasia Relay, Carmen Connect, Polycom RealPresence, and Zoom. Polycom hardware as well. • Tier 2 support- Responding to and escalating tickets through a web based ticketing systems (Service Now and Web Help Desk). Onsite support where needed. • Helped successfully launch Zoom to the CFAES campus, the 5th largest college at Ohio State, by providing training and other services.

Columbus, Ohio

I created playlists for warm ups, pre-game player introductions, during half-time, and post-game at Columbus Crew SC home games. Have also put together the playlist of songs that is used for "Red, White, and Crew", a fireworks display that occurs at one Crew game every year. Other responsibilities have included audio assistant, audio board operator, replay, and LED show control- including social media and displaying and queuing graphics during the match.

· Operated LED video displays, utilizing Daktronics software at Nationwide Arena. Controlling advertisements and queued prompts during games for the Columbus Blue Jackets as well as other events at the arena. · DJ- Responsible for creating warm up mixes during pre-game, played music before, during, and after Blue Jackets games, and created an exciting and entertaining atmosphere for the fans. · Replay Operator using the Grass Valley K2 Dyno replay system. Also operated replays for NHL Officials using Hawk-Eye’s Synchronized Multi-Angle Replay Technology (SMART).

Columbus, Ohio Area

• Set up and operated audiovisual equipment for events and meetings at The Ohio State University's Blackwell Inn and Conference Center• Developed strong relationship with Ohio State Football team, by providing multiple sites fitted with the equipment necessary to provide a movie room, film study, and a high quality hype video for the players to watch before games. • Provided A/V setup for highly profitable OSU game day tailgate gatherings at the Blackwell, including cable boxes, projectors, TVs, microphones, etc. • Also responsible for equipment maintenance, shift planning and training of student workers.

Columbus, Ohio Area

Assist in providing and setting up audio visual, production, and staging services to corporations and organizations.

Hilton Polaris

Set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.

Columbus, Oh

Audio editing for on-air segments and on-line content. Regular updating of program website and social media outlets. Listener / guest interaction. Copywriting and assisting in segment preparation.