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Matt Branson Email & Phone Number
Sr Manager of CX
at
BRUNT Workwear
1 work email found
@riteaid.com
1 phone found area 717
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Sr Manager of CX
Location
Somerville, Massachusetts, United States
Who is Matt Branson? Overview
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Quick answer
Matt Branson is listed as Sr Manager of CX at BRUNT Workwear, based in Somerville, Massachusetts, United States. AeroLeads shows a work email signal at riteaid.com, phone signal with area code 717, and a matched LinkedIn profile for Matt Branson.
Matt Branson previously worked as Sr. Program Manager - Office of the CEO & Business Process at Simplisafe and Program Manager - Contact Center Operations & Business Process at Simplisafe. Matt Branson holds Bachelor Of Arts - Ba, Music Business from University Of Massachusetts Lowell.
Company email context
Email format at BRUNT Workwear
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{first_initial}{last}@riteaid.com
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Profile bio
About Matt Branson
With over eight years of leadership experience at SimpliSafe, I have consistently driven operational excellence and innovation in high-growth, fast-paced environments. My expertise spans across leading and scaling contact center operations, leading CX initiatives, improving business processes, building relationships with cross functional partners, and driving large-scale projects to completion.I’ve had the privilege of leading diverse teams across frontline/back office support, business process, training, order management, and program management, always with a focus on delivering outstanding customer experiences. My ability to lead cross-functional initiatives has been critical in executing key projects such as product and service launches, internal system rollouts, and setting the groundwork for scaling contact center operations.In my most recent role, I led a team focused on optimizing processes, driving efficiencies, and enhancing customer satisfaction for the contact center. I also led the effort partnering CX cross functional teams to help drive complete agent readiness for all strategic initiatives and product launches. We also handled the customer and company resolution of all C-Suite / Executive issues. Armed with a BA in Music Business from the University of Massachusetts Lowell, my unique background brings a creative yet strategic approach to problem-solving, helping me tackle complex challenges and implement meaningful solutions in business operations.
Listed skills include Leadership, Mac Os X, Computers, Sales, and 5 others.
Current workplace
Matt Branson's current company
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9 roles
Matt Branson work experience
A career timeline built from the work history available for this profile.
Sr. Program Manager - Office Of The Ceo & Business Process
*Created and executed strategy to Increase NPS and reduce product returns by 25% through addressing customer / product pain points - creating closed loop feedback for products and services with cross-functional partners.*Played a key role in SimpliSafe winning the “America’s Best Customer Service” award from Newsweek in 2023 by refining CX processes and fostering continuous improvement of customer issues.*Led CX department prioritization, aligning the CX roadmap with strategic initiatives, ensuring on-time delivery of features that enhanced agent readiness and customer satisfaction.*Facilitated communication between CX, product, and engineering teams to ensure agent readiness for new product launches and feature updates
Jun 2022 - Mar 2024
Program Manager - Contact Center Operations & Business Process
*Enhanced employee engagement through tailored communications of key initiatives and updates across internal and vendor sites.*Spearheaded change management for product launches, system implementations, internal re-organizations, and other initiatives impacting contact centers.*Streamlined order review workflows, reducing completion time by 66%, which enhanced fulfillment efficiency during peak periods and improved overall customer satisfaction.
Dec 2020 - Jun 2022
Business Support Manager
*Scaled Contact Center operations to multiple internal and vendor sites while maintaining CSAT levels of 80%.*Developed and maintained operational playbooks and an employee intranet, which enabled a 200% scale in front-line operations by housing critical knowledge and best practices.*Ideated and monitored KPIs for agent success, delivering weekly performance readouts to the executive team.
Sep 2019 - Dec 2020
Manager Of Training
In my role as Manager of Training at SimpliSafe, I led the development of a new Training/Enablement program, expanding our operations from 100 to over 800 agents at internal and partner sites. I also oversaw the creation and maintenance of Help Center articles for troubleshooting and best practices, as well as enabling the launch of new products including the next generation SimpliSafe system and smart cameras.
Oct 2018 - Sep 2019
Training Coordinator
Dec 2017 - Oct 2018
Call Center Supervisor
Mar 2016 - Dec 2017
Call Center Specialist
Sep 2015 - Mar 2016
Security Lead
Jan 2015 - Sep 2017
1 education record
Matt Branson education
FAQ
Frequently asked questions about Matt Branson
Quick answers generated from the profile data available on this page.
What company does Matt Branson work for?
Matt Branson works for BRUNT Workwear.
What is Matt Branson's role at BRUNT Workwear?
Matt Branson is listed as Sr Manager of CX at BRUNT Workwear.
What is Matt Branson's email address?
AeroLeads has found 1 work email signal at @riteaid.com for Matt Branson at BRUNT Workwear.
What is Matt Branson's phone number?
AeroLeads has found 1 phone signal(s) with area code 717 for Matt Branson at BRUNT Workwear.
Where is Matt Branson based?
Matt Branson is based in Somerville, Massachusetts, United States while working with BRUNT Workwear.
What companies has Matt Branson worked for?
Matt Branson has worked for Brunt Workwear, Simplisafe, and House Of Blues.
How can I contact Matt Branson?
You can use AeroLeads to view verified contact signals for Matt Branson at BRUNT Workwear, including work email, phone, and LinkedIn data when available.
What schools did Matt Branson attend?
Matt Branson holds Bachelor Of Arts - Ba, Music Business from University Of Massachusetts Lowell.
What skills is Matt Branson known for?
Matt Branson is listed with skills including Leadership, Mac Os X, Computers, Sales, Marketing, Communication, Customer Service, and Windows.
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