Matthew J. Email & Phone Number

Edinburgh, Scotland, United Kingdom

Dundee, Scotland, United Kingdom

• Security Operations SME (Sentinel SIEM, Defender XDR and SOC management).
• Responsible for building and running Insights' Cyber Threat Intelligence programme.
• Delivery of security awareness to the business through monthly security bulletins.
• Help head-up internal incident response and digital forensics efforts.
• Support delivery of Vulnerability Management via Defender XDR suite.
• Creation and upkeeping of SOC/SecOps documentation (playbooks, runbooks, workflows etc).

Dundee, Scotland, United Kingdom

• Responsible for servicing and upkeeping of Azure Sentinel SIEM.
• Management, monitoring, triage, acting and escalation for Insights' SOC.
• Support the delivery of organisational security awareness through monthly security bulletins.
• Keep updated and informed on emerging and new threats by investigating and reviewing cyber threat intelligence.
• Monitor, upkeep and acting on security and phishing mailboxes.
• Support the delivery of Vulnerability Management via Defender XDR… Show more

Glasgow, Scotland

• Monitor, triage, act and escalate FreshService ticket queue fed in from Azure Sentinel SIEM.
• Monitor and conduct daily checks of SecOps and phishing mailboxes and security tools.
• Support the delivery of Vulnerability Management.
• Support the delivery of Incident Response by working with other internal teams as part of 24/7/365 standby/on-call coverage.
• Support the delivery and continuous improvement of Security Monitoring that encompasses fit-for-purpose logging… Show more
• Support the delivery and continuous improvement of Security Monitoring that encompasses fit-for-purpose logging, correlation, alerting and reporting in line with threats to the business.

Bridgend, Wales, United Kingdom

• Provide 1st line IT troubleshooting support through phone, web chat and email.
• Troubleshoot Windows OS, Microsoft Office 365 and Teams, AlwaysOnVPN, client specificsoftware, printers.
• Create, log and monitor ticketing system - following up with customers about their queries.
• Manage service desk ticket queue.
• Escalating tickets to 2nd and 3rd line teams for further support.
• Working within SLA timelines.

Glasgow, Scotland

• Operating internal helpdesk to providing physical and technical troubleshooting support forinternal and client specific systems as well as outbound and inbound softphone campaignsystem.
• Working helpdesk to create, manage and reset IBM I-Series AS/400 user accounts.
• Working support ticketing system to complete requests.
• Creating, managing, and troubleshooting Windows Operating System PC’s, printers, hardphones, and projectors.
• Logging company assets such as… Show more
• Logging company assets such as desktops, laptops, headsets, monitors, printers.

Bachelor Of Engineering - Be

Computer Networking & Internet Technologies

Education record