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Matthew Rivas is listed as Support Escalation Manager at Microsoft, a company with 189892 employees, based in Dallas, Texas, United States. AeroLeads shows a work email signal at microsoft.com and a matched LinkedIn profile for Matthew Rivas.
Matthew Rivas previously worked as Product Queue Coordinator at Microsoft and Client Solutions Executive at At&T. Matthew Rivas holds Bachelor Of Business Administration - Bba, Business Administration And Management, General from Boise State University.
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Empowering every person and every organization on the planet to achieve more.I am passionate about fostering strong relationships and ensuring customer satisfaction. My expertise lies in understanding customer needs, providing tailored solutions, and driving customer retention through proactive engagement. I thrive in dynamic environments and excel at collaborating with cross-functional teams to deliver exceptional results. My goal is to empower customers to achieve their objectives and maximize the value of their investments."Attack each day with an enthusiasm unknown to mankind."- Coach Jim Harbaugh
Listed skills include Leadership, Sales Performance, Presentation Skills, Amazon Web Services, and 30 others.
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Dallas, Texas, United States
- Managing the Microsoft Support relationship for 40 Public Sector IT customers with annual customer revenue agreements totaling up to $10M+/individually- Supporting account team unit (ATU) initiatives by gathering feedback and identifying areas of need to contribute towards customer success- Regulating both internal and customer-facing expectations.
Boise, Idaho
- Directed and orchestrated 180+ reactive support tickets daily to relevantly skilled support resources resulting in streamlined process efficiencies and increased workload productivity- Supervised and regulated two engineering team’s daily workloads and gathered the corresponding intake data of 90+ engineers to ensure optimization of organizational.
Dallas, Texas
- Developed and refined relational and transactional sales techniques resulting in consecutive 100% quota achievement periods selling cybersecurity, data, and voice solutions- Successfully maintained relationships with multiple levels of small to large- sized business employees- Balanced responsibilities as a team captain and seller while ranking in the.
Boise, Idaho
- Managed and shipped orders and pallets for over 150+ different SKU’s- Strategically formulated workload scheduling of multiple assignments- Assisted and organized the development/implementation of new cost-saving strategies- Maintained open communication with functional teams across divisions and reporting levels toaccomplish daily and long-term.
Boise, Idaho
- Effectively managed high volumes of inbound and outbound customer calls- Directed the planning and logistics for both residential and commercial product- Accurately documented, researched, and resolved customer service issues- Communicated clearly and positively with co-workers and management
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Activities and Societies: Tau Kappa Epsilon Fraternity
I attended W.P Carey School of Business my 1st year of college and earned Dean's List Honors both semesters. Shortly thereafter, I.
Quick answers generated from the profile data available on this page.
Matthew Rivas works for Microsoft.
Matthew Rivas is listed as Support Escalation Manager at Microsoft.
AeroLeads has found 1 work email signal at @microsoft.com for Matthew Rivas at Microsoft.
Matthew Rivas is based in Dallas, Texas, United States while working with Microsoft.
Matthew Rivas has worked for Microsoft, At&T, Bigelow Tea, and Saia Inc..
Matthew Rivas's colleagues at Microsoft include Letícia S., Turabkhan Jahid, Nouman Ali, Momo Mostafa, and Nooli Anand.
You can use AeroLeads to view verified contact signals for Matthew Rivas at Microsoft, including work email, phone, and LinkedIn data when available.
Matthew Rivas holds Bachelor Of Business Administration - Bba, Business Administration And Management, General from Boise State University.
Matthew Rivas is listed with skills including Leadership, Sales Performance, Presentation Skills, Amazon Web Services, Sales, Cold Calling, Office 365, and Microsoft Powerpoint.
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