Matthew Rivas Email & Phone Number

Dallas, Texas, United States

- Managing the Microsoft Support relationship for 40 Public Sector IT customers with annual customer revenue agreements totaling up to $10M+/individually- Supporting account team unit (ATU) initiatives by gathering feedback and identifying areas of need to contribute towards customer success- Regulating both internal and customer-facing expectations, commitments, and SLAs of critical customer projects carrying financial risk >$1M+- Collaborating with internal teams and sellers to help identify Azure growth opportunities through account planning and delivery execution- Advocating for product and process changes internally to help our customers seamlessly transition to modern digital solutions

Boise, Idaho

- Directed and orchestrated 180+ reactive support tickets daily to relevantly skilled support resources resulting in streamlined process efficiencies and increased workload productivity- Supervised and regulated two engineering team’s daily workloads and gathered the corresponding intake data of 90+ engineers to ensure optimization of organizational priorities- Navigated 100+ relationships/day and drove business outcomes by building successful relationships and communicating with engineers, reporting to director level internal key stakeholders- Identified opportunities to collaborate effectively across other teams and organizations to fulfill customer needs- Compiled statistical data and created visualizations utilizing PowerBI, Excel, and PowerPoint to illustrate the delivery of monthly performance metrics across internal resources for managerial review

Dallas, Texas

- Developed and refined relational and transactional sales techniques resulting in consecutive 100% quota achievement periods selling cybersecurity, data, and voice solutions- Successfully maintained relationships with multiple levels of small to large- sized business employees- Balanced responsibilities as a team captain and seller while ranking in the top 25% of B2B sellers in a class of 300+ individuals- Consulted with current and prospective clients to provide innovative IT solutions to complex organizational problems

Boise, Idaho

- Managed and shipped orders and pallets for over 150+ different SKU’s- Strategically formulated workload scheduling of multiple assignments- Assisted and organized the development/implementation of new cost-saving strategies- Maintained open communication with functional teams across divisions and reporting levels toaccomplish daily and long-term assignments

Boise, Idaho

- Effectively managed high volumes of inbound and outbound customer calls- Directed the planning and logistics for both residential and commercial product- Accurately documented, researched, and resolved customer service issues- Communicated clearly and positively with co-workers and management

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Tau Kappa Epsilon Fraternity

Sports Marketing

I attended W.P Carey School of Business my 1st year of college and earned Dean's List Honors both semesters. Shortly thereafter, I.