Founder and president of the board for Sobriety Sounds Inc

This was a promotion. Responsibilities included being the direct line of support as an inventory management software expert for five of the larger school districts on the east coast.Responsibilities ◆ Direct line of support to five Enterprise school districts (Districts with 100 or more schools) ◆ Customer relations and time sensitive troubleshooting

Provided technical support as an expert on inventory management software. Additionally, traveled to multiple school districts across the East Coast and provided in-class training to school district employees.Was awarded with the company's version of employee of the month on my eleventh month of employment. This came with a $500 monetary component. Additionally, performed technical writing and started an accessible knowledge base for my team. Responsibilities: ◆ Proprietary Inventory Management software specialist (Back of House) ◆ Cloud support (Adding/Removing Users, resetting passwords), SQL database creation ◆ Software installation, mobile barcode scanner setup ◆ Traveled across the Eastern United States to teach classes to end users within different School Districts how to use inventory software (Ordering, Receiving, Production, and Physical Inventory)

Contractor for the Veteran's Health Administration, providing technical support to the ones helping those who serve.Responsibilities: ◆ Providing remote technical assistance to end users. ◆ Password Resets (Windows, Cisco Desk Phones, GOOD Mobile, AirWatch) ◆ Office Support (pst/archives, encryption, profile rebuilds, document retrieval, digital signatures) ◆ Desktop, peripheral, printer (mapping/errors), and internet browser support

Achievements: Global Recognition Award Created the new hire training for the Black Rock account.Role: Provided remote technical support to employees of Black Rock. This included software installation/issues, hardware and peripherals, and browser/network/java/flash.Responsibilities: ◆ Diagnosing/troubleshooting software installations through SCCM and App-V ◆ Mobile App installations, mobile VPN, Password Resets (Active Directory, Cisco) ◆ Mapping printers & network drives, hard drive maintenance, desktop/peripheral support. ◆ Increasing performance of desktops and creating space on hard drive ◆ Citrix connectivity issues (Hung Sessions, Citrix receiver installations)

Verizon Project- Provided Customer Service Support to Verizon customers in need of billing assistance, device troubleshooting, and device purchasing.Responsibilities ◆ Troubleshooting on a wide variety of mobile devices ◆ Utilizing available resources ◆ Review billing statements with customers and finding/addressing discrepancies

Sous Chef for residents at the retirement home.Responsibilities: ◆ Cooking lunch and dinner for 80+ residents ◆ Supervising dietary aids ◆ Cooking and prep for banquets ◆ Closing kitchen in the evening