Matthew Kwan Email & Phone Number

United States

As the North America Country Manager at GP Strategies Corporation supporting the HSBC account, I am responsible for overseeing a wide range of operational aspects and driving efficiency improvements. My key responsibilities include:- Leading and managing operations: I provide strategic direction and guidance to ensure smooth and efficient operations across the organization. This involves overseeing various departments and functions, streamlining processes, and optimizing resource allocation.- Process improvement: I identify areas for improvement within the company's processes and implement strategies to enhance efficiency, productivity, and quality. I work closely with cross-functional teams to analyze workflows, identify bottlenecks, and implement effective solutions.- Operational excellence: I focus on driving operational excellence by establishing and monitoring performance metrics, conducting regular assessments, and implementing best practices. I promote a culture of continuous improvement and innovation to drive organizational success.- Resource optimization: I work to optimize resource allocation, including human resources, technology, and other assets, to maximize efficiency and cost-effectiveness. This involves analyzing utilization rates, identifying opportunities for consolidation or automation, and implementing effective resource management strategies.Achievements:- Reviewed and improved outdated processes, leading to a significant reduction of 40-60% in the time required for task completion.- Identified bottlenecks and implemented solutions to eliminate unnecessary steps and reduce time wastage.- Monitored and measured the impact of process improvements, tracking key performance indicators (KPIs) to demonstrate the effectiveness of changes made.

Hong Kong

Asia Pacific Training Program Office:- Oversaw the operations of the regional program office, ensuring smooth execution of high-profile global programs across 19 countries in the region.- Led a team of 8, including 2 managers, responsible for deploying Leadership, Risk, and other niche programs.- Managed the deployment of risk and compliance-related global programs, including the Anti-Money Laundering & Sanctions program, a complex and high-priority initiative for HSBC.- Served as the regional subject matter expert for global course design during learning need analysis, ensuring alignment with regional requirements.- Supported internal and external audit requirements for key programs.- Contributed to the development of deployment strategies and approaches in collaboration with the Global Head of Delivery Unit.Asia Pacific Risk Faculty Manager:- Managed relationships with associates and training partners, fostering effective collaborations.- Oversaw the train-the-trainer process and implemented quality assurance measures.- Served as a certified observer for course certification and annual quality assurance requirements.- Supported other large-scale cross-functional programs, such as Anti-Bribery and Corruption, Conduct, and Digital Risk.

Hong Kong

Asia Pacific Risk and Compliance Program Manager:- Recruited, developed, and led a team of 6 professionals in the successful deployment of the complex Anti-Money Laundering and Sanctions program (AMLS) for HSBC.- Implemented the AMLS program across 21 markets in the region, reaching approximately 50,000 employees.- Demonstrated strong leadership skills in managing a top-priority program for HSBC and ensuring compliance with regulatory requirements.- Served as the regional subject matter expert, providing valuable insights and expertise in the learning need analysis, course design and implementation of global courses.- Supported internal and external audit requirements for key programs, ensuring adherence to established standards and policies.- Contributed to other large-scale cross-functional programs, including Anti-Bribery and Corruption for High-Risk Roles and Conduct Risk programs.- Represented the Asia Pacific region in the Global Program Committee, actively participating in discussions and decision-making processes.

Hong Kong

Project Manager:- Led the pilot implementation of the Anti-Money Laundering and Sanctions program in the region, focusing on a specific audience group.- Developed and established an efficient deployment process, ensuring smooth execution of the program.- Created tools and resources to support the deployment, enhancing effectiveness and efficiency.- Proactively identified and mitigated risks, escalating any issues or challenges to program stakeholders as necessary.- Collaborated with cross-functional teams to ensure successful program delivery.Resource Manager:- Undertook the additional responsibility of serving as the regional resource manager for all faculties.- Developed and maintained a comprehensive resource tracking document to effectively manage limited resources.- Ensured optimal utilization of available resources, aligning them with project requirements and timelines.

Hong Kong

- Led and managed the end-to-end project lifecycle for IT projects across multiple Asia Pacific country offices at Allied Telesis.- Demonstrated strong team leadership skills, overseeing project teams and ensuring effective coordination, resource allocation, and task delegation.- Conducted thorough analysis to define project scopes, objectives, and deliverables, aligning them with organizational goals.- Implemented robust risk management strategies, identifying potential risks and developing mitigation plans to minimize their impact on project outcomes.- Adhered to change management processes, ensuring smooth transitions and compliance with global IT JSOC requirements.- Collaborated with internal teams and external vendors to scope, plan, organize, and resource IT projects within the region.- Managed project budgets, invoices, and vendor relationships to ensure cost-effective and efficient project delivery.- Maintained comprehensive documentation for all IT projects, ensuring compliance with global IT JSOC requirements.- Monitored system key performance indicators (KPIs) post go-live, promptly addressing issues and identifying opportunities for improvement.- Gathered user feedback, tracked issues, and proactively provided solutions to enhance existing processes.- Initiated training initiatives with key departments to improve workflow efficiency and streamline project completion.- Led project management teams from multiple global offices in the successful implementation of the AGILE PLM system for global upgrades, utilizing a global delivery model.

Hong Kong

- Improved factory efficiency and reduced overhead costs by closely monitoring key performance indicators (KPIs) and adjusting production and business tactics accordingly.- Assessed machine capabilities and implemented automation upgrades to maximize efficient production, aligning with forecasted sales volume and optimizing raw materials inventory.- Led the redesign and revamp of the company website and marketing materials, providing valuable resources for the sales team to enhance customer engagement and generate business opportunities.- Established corporate standards and procurement procedures, ensuring consistency and efficiency in sourcing and supplier management.- Negotiated and communicated with stakeholders at various levels, including suppliers and customers, to foster strong relationships and ensure smooth operations.- Implemented an ERP software system to increase operational visibility, enabling real-time tracking of operations from quotation to shipping and reducing wastage by 18%.- Created a centralized information center, providing different levels of management with access to comprehensive data and reports.- Developed, marketed, and secured contracts within the bedding sector, maximizing production efficiency and driving business growth.

Fremont, California

- Managed relationships with top clients at Hyac Corporation, responsible for 70% of annual revenue.- Collaborated closely with industry leaders from the Hard Drive Media sector, including Hitachi (storage), Maxtor, Seagate, and Komag.- Successfully coordinated and executed projects for these key clients, ensuring their satisfaction and maintaining long-term partnerships.- Acted as the primary point of contact for client communication, addressing their needs, providing updates, and resolving any issues or concerns.- Managed project timelines, budgets, and resources to ensure on-time delivery and adherence to client requirements.- Implemented effective project management methodologies and best practices to optimize project outcomes.- Proactively identified and addressed any project risks or challenges, developing mitigation strategies to minimize their impact.- Monitored project progress, conducted regular status meetings, and provided timely reports to clients and internal stakeholders.