Matthew Frazier Email & Phone Number

Kansas City, Missouri, United States

- Manage and maintain Microsoft Defender for Endpoint to ensure robust security measures are in place across the organization's systems and networks.- Transitioned the organization's backup and replication software from Arcserve to Veeam. - Oversee the implementation and administration of Veeam Backup solutions to safeguard critical data and ensure disaster recovery readiness.- Utilize Microsoft Configuration Manager and Intune for efficient management and deployment of software updates, patches, and system configurations across the IT infrastructure.- Configure, set up and deploy Mosyle MDM solution to effectively oversee and maintain Apple devices.- Implement and maintain DMARC (Domain-based Message Authentication, Reporting, and Conformance) policies to enhance email security and mitigate phishing threats and comply with recent changes from Google and Yahoo mail.- Provide general IT support and assistance, including troubleshooting hardware and software issues, user account management, and network connectivity problems.

Kansas City, Missouri, United States

• Establish a high level of technical assistance on hardware and software problems with complete application maintenance, enhancements, analysis, testing, implementation and support.
• Provide world-class customer support experience for hardware and software – support software includes Cisco Call Manager (Call Administration, UCCE, UCIE, Unity), Azure Admin, NerdIO, Podium, QRadar, Active Directory, Exchange/O365 Admin, Duo MfA, Qfinity, POPS, JDE.
• Understand and identify user needs in order to find the proper solution, responding quickly, efficiently and appropriately.
• Develop and deploy application-based change requests received for and work with customers and with the collaboration and teamwork of other Solution Center Analysts to clarify understanding of request for optimal and complete changes.
• Implement and improve testing scenarios, perform detailed integration and regression testing, document new functionality, coordinate implementation tasks.

Kansas City, Missouri, United States

● Engage with clients to plan, analyze, organize, build and deploy Electronic DocumentManagement solutions to improve efficiency and workflow.● Connect into client non-production and production domains to carefully update, fix andimprove current builds.● Form seamless transition plans between the client and support after implementation.● Travel across the country to visit clients' healthcare facilities for live production go-lives.

Vail, Colorado, United States

Upgrade existing data centers to cutting edge industry standards.Implement VxRail in two datacenter locations.Collaborate with entire IT and construction team in the construction and go live of a new 6 story wing of main hospital; including 10 TDRs with full set up of switches, UPS and Voice GatewaysRestore Back-ups and deleted files in a timely manner for members across the organization through Isilon and Avamar.Create policies for allowing optimal back-ups with current storage protocols.

Vail, Colorado, United States

Implemented KACE SDA; imaging software for future deployment and image capturing.Create master golden image for all Vail Health physical PC deployments.Perform Tier 1 and Tier 2 level support for Vail Health computer equipment and applications.Monitor call ticketing system queue, prioritize and complete tickets per defined service level agreements.Configure, image, and deploy equipment including desktop PC's, laptops, and other mobile devices.

Hays, Kansas

Lecture 35 students in two different three credit hour courses over the foundation of communication and public speaking, COMM 100.Grade tests, rough draft outlines, and speeches for each student while providing constructive feedback for further development and learning.Prepare lectures every day to help educate students over the subject matter at hand.Work directly with FHSU’s LMS (Blackboard) for grading, uploading documents and lectures.

Hays, Ks

Manage the front desk for residential life at Fort Hays State University. File and organize records for over 800 on campus students. Answer phones, and solve housing issues in a professional and timely manner. Provide tours to prospective students. Manage the residential life web page.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Knowledge transfer and training of peers on Microsoft products and being an advocate for Microsoft products. To use innovative training tools to stay current, confident and complete, driving profitable growth and achieving individual and department goals. I serve as a supervisor of my department and I am responsible to keep my department in well working order along with providing assistance to the computer sales team by conducting overrides and coaching our sales team to achieve our department goals.

Colorado Springs, Colorado

Greet every customer with undecided attention to help them identify what product they are looking for. Keep the area clean and presentable for customers to come in and view products. Help set up the planogram each week in order to keep the most current technology on the shelf.

Supervise residents currently living in the resident halls. Create a bond between not only with the residents and I, but with each other, and people out of the resident halls. Help students learn disciplinary action when needed, and give guidance to other residents.

Set the schedule for the day. Supervise over other employees to guarantee guest satisfaction, while also maintaining healthy and happy employees.

Bachelor Of Science - Bs, Information Networking And Telecommunications With Minor In English, 3.25

Activities and Societies: National Residence Hall Honorary, Sigma Tau Delta, Cyber Security Club

High School Diploma

Activities and Societies: Mock Trial, National Honors Society, Marching Band, Pep Band, Orchestra, Concert Band