Matthew O'Neill

Matthew O'Neill Email and Phone Number

Field CTO | Trusted Services | Operational Resilience | Industry Advisory @ Salesforce
London, GB
Matthew O'Neill's Location
London, England, United Kingdom, United Kingdom
Matthew O'Neill's Contact Details

Matthew O'Neill work email

Matthew O'Neill personal email

About Matthew O'Neill

Throughout my career, I have navigated the complexities of financial services, blending my leadership roles with positions in technology innovation. I have always focused on facilitating real, transformational change—turning strategic aspirations into practical outcomes through leveraging technology. I always strive to leave each role in a better position for my customers, colleagues and successors.In my journey, I have worn two distinct hats—first, on the buy, adopt, and run side, leading operations and infrastructure within highly regulated environments where operational resilience, cost control, agility, and maintaining uninterrupted service were paramount. Here, the challenge was to run and change complex systems efficiently, ensuring compliance with regulations and their regional variations while striving for best-in-class cost-effectiveness. Since transitioning to the sell side of SaaS, my role has evolved to helping more customers realise the potential of technology solutions, driving adoption, and creating ARR growth opportunities. I recognise that new software sales are not always the best customer outcome, yet focusing on people, process, and technology has led to bigger deals, more repeat business and greater strategic engagement.This juxtaposition of managing buy-side costs effectively while generating sell-side revenue has given me a unique perspective on the delicate balance between innovation, operational excellence, and how to get to wins for both sides.My work continues to span the spectrum of financial services and other regulated industries' adoption of technology, from the emerging (and often over-hyped) potential of Generative AI and Blockchain/Web3 to the strategic imperatives of cybersecurity, operational resilience, DORA regulation, cloud and digital transformation initiatives. I now appreciate both the buy and sell side of our industry's opportunities and realities.As the host of "Don't Break The Bank podcast", I engage with a diverse audience, sharing insights and discussions on the latest industry trends and challenges. This platform has allowed me to connect with others who are equally passionate about shaping the future of financial services.I'm here to share my experiences and learn from others. If you're navigating the convergence of financial service and technology, I'd welcome the chance to connect and see how we can work together towards innovative solutions and better customer outcomes.Matthew O'Neill@MatthewON

Matthew O'Neill's Current Company Details
Salesforce

Salesforce

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Field CTO | Trusted Services | Operational Resilience | Industry Advisory
London, GB
Website:
salesforce.com
Employees:
83776
Matthew O'Neill Work Experience Details
  • Salesforce
    Field Cto | Trusted Services | Operational Resilience | Industry Advisory
    Salesforce
    London, Gb
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  • Own Company
    Field Cto, Strategic Advisory, International
    Own Company Jun 2024 - Present
    Englewood Cliffs, New Jersey, Us
    Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security, and compliance of mission-critical data, while unlocking new ways to gain deeper insights. By partnering with some of the world’s largest SaaS ecosystems, such as Salesforce, ServiceNow, and Microsoft Dynamics 365, Own enables customers around the world to truly own the data that powers their business.It’s their platform. It’s your data. Own it.
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  • Freelance
    Independent Consultant
    Freelance Mar 2024 - Jun 2024
    Take extensive global leadership on the Financial Services buy/run side, mix that with experiences gained in the rapidly evolving Enterprise Software sell/service side, and you have a recipe for unique insights into how buyers buy, sellers sell and what it takes for each side to be successful.Now, add emerging technologies and regulations for Operational Resilience, Cloud, Modern Application Development and AI, and you will have unique perspectives on the problems that need solving, the solutions that need creating, and the services that could be delivered.You will find me here, online and in-person, talking with clients about all of these topics and more, especially DORA, from both an FSI and an ICT third-party perspective (critical or not). Let's Talk here or on my DontBreakTheBank Podcast.
  • Vmware
    Financial Services Business Development
    Vmware Nov 2023 - Mar 2024
    Palo Alto, Ca, Us
    The GTM Activation team is a new function following Broadcom's acquisition of VMware. We live inside the VCF Division, Product & Solution Marketing Organisation.Being in the heart of R&D, we work with the field sales teams and customers to bring the value of our VMware Cloud Foundation solution to solving their Sovereign/Private/Hybrid Cloud Infrastructure challenges.My role is to bring Financial Services expertise to R&D and our sellers so that we can talk in the language of our customers and position our solution to solve their most operationally challenging technology issues.I have an additional interest and focus on Operational Resilience, specifically, the new DORA regulations coming to European customers in 2025.
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  • Vmware
    Financial Services Industry | Industry Advocacy | Field / Industry Cto | Industry Gtm
    Vmware Aug 2021 - Nov 2023
    Palo Alto, Ca, Us
    Field / Industry CTO | Financial Services Industry | Industry Advocacy | Industry GTM VMware Strategic Ecosystem & Industry Solutions.I report to Jacqueline Morgan, VP of Global Industry Solutions in Palo Alto, California, as part of her leadership, transforming our focus to Customers, Solutions and Industry. Our team charter is - TO BE THE CATALYST FOR VERTICAL CHANGE - We drive the consumption of vertically differentiated solutions leveraging our strategic ecosystem with an industry-centric GTM approach.In my role, I drive these outcomes:. Personal / Authentic engagement and dialogue with customers, partners, analysts, the media and the industry.. Build trusted relationships with Senior Technology/Leadership stakeholders, CIO, CTO, CISO, (and -1, -2 Leaders), leading customer briefings, workshops, and co-innovation projects.. Act as the voice of the customer identifying industry trends, functional requirements and technical gaps to partner with product management for roadmap inclusion and prioritisation. Repeatability of Financial Services technical selling assets (reference architectures, use cases, demos, customer case studies and solutions). Collaborate with our industry go-to-market teams, including marketing teams, to figurehead and deliver Account Based Marketing (ABM) initiatives that drive pipeline and measurably improve customer sentiment.. Collaborate with counterparts in Global and Regional System Integration partners to jointly define VMware-centric offerings for the Financial Services Industry. Identify, recruit and map potential ISV partners and marketplace providers to target reference architecture, data sets and use cases. Enable technical sales teams and Financial Services communities of practice on industry trends, partner capabilities and solution offerings.. Visibly contribute as a spokesperson in industry activities such as webinars, conferences, podcasts, blogs etc.
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  • Vmware
    Industry Managing Director, Advanced Technology Group, Office Of The Cto
    Vmware Feb 2019 - Aug 2021
    Palo Alto, Ca, Us
    Working in the Advanced Technology Group inside of VMware's Office of the CTO (OCTO), I worked with customers, account teams, R&D teams and the industry at large to understand and tackle strategic business issues with an eye on the 0-3-year time horizon.My focus was on Financial Services and other Regulated Industries. I advised on Blockchain for decentralised applications, Private Cloud, Hybrid Cloud, and MultiCloud in the context of Operational Resilience, cyber security, Regulation, Governance, Architecture and Digital Transformation. As a spokesperson for VMware, I represented VMware in Customers' Advisory Boards and Briefings, Industry RoundTables and Events.I created the Don't Break The Bank podcast and an internal innovation-focused enablement video series called Innovation Hunters.
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  • Vmware
    Industry Managing Director - Financial Services
    Vmware May 2017 - Jan 2019
    Palo Alto, Ca, Us
    Industry Managing Director, Financial Services, part of the Industry Innovation Team within the Global Accounts Organisation at VMware.I joined this team to help develop our FS Industry Vertical sales plays.A big focus of the role was to create new relationships with our existing customers and to start having conversations we were never part of in the past.
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  • Edward Spencer Ltd
    Director
    Edward Spencer Ltd Nov 2016 - Apr 2017
    Freelance, provided portfolio IT Advisory/IT Director services and micro-consulting engagements.
  • Hsbc
    Global Head Of Data Centres & Service Management (Dcsm)
    Hsbc Sep 2014 - Oct 2016
    London, Gb
    This is the MD(EU)/SVP(US) Level Role that led the team of 1,700 professionals globally that are responsible for: . Data Centre Infrastructure Management. IT Service Management (including IT Asset Management). Software Development for Optimising Infrastructure Management. Service/Command Centre Operations (delivered through three regions). Critical Service Consulting. Service Resilience, Hosting and Nonfunctional Requirement. DataCentre & Service Architecture & Strategy. Enterprise Systems Management. Other aspects of Data Centre Operations, Service Management and Hosting.
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  • Hsbc
    Head Of It Infrastructure/It Operations, Asia Pacific
    Hsbc Aug 2010 - Dec 2014
    London, Gb
    This is an MD/SVP Level role, accountable for the delivery of IT Infrastructure/IT Operations Services and Strategy across the Asia Pacific Region.Responsible for Service Quality, Cost and Delivery of IT Operations across the region.Functional Management of IT Operations Teams in 18 Countries across Asia including Hong Kong, China, India, Malaysia, Australia, Taiwan, Indonesia.Active member of Global IT Operations Executive Committee; Active member of HSBC Technology & Services Asia Management Team. Director of HSBC Technology & Services, ChinaRepresented IT in presentations and Data Centre tours for Group CEO, Group COO, Holdings Board members, Top 20 Institutional Investors, Prospective and Existing Clients and Regulators.Actively participated in the creation of the IT Operations Global Strategy and then led the team across Asia to be the first, fastest and fullest implementation through improved spans of control, delivery of sustainable cost savings, whilst improving risk and quality. Recognised for contribution by winning of a Group COO Award for Sustainable Savings. Decommissioned two Data Centres in Hong Kong realising multi-million-dollar savings and improving disaster recovery capabilities by building and migrating to a new Tier 3+ Global Data Centre on time and under budget. Personal focus on Staff Engagement/Communication and Innovation.
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  • Hsbc
    Group Head Of Client Technologies & Telecommunications
    Hsbc Aug 2008 - Aug 2011
    London, Gb
    This is the MD(EU)/SVP(US) Level role that was created due to the integration of Telecommunication and Client Technologies/Distributed Systems team to form Communication Systems & Support (CSS).Executive and Technical oversight of software development and infrastructure design/deployment at global enterprise scale.Led commercial negotiations and adoption of contracts with Microsoft, Cisco and Verisign for multi-year multi-million dollar agreements:• Negotiated an Enterprise Subscription License Agreement, the first of its kind in the UK.• Pre-emptively contracted and deployed DDOS Mitigation services before DDOS became an issue.• Commenced the worldwide migration to Cisco IP Telephony (~300,000 seats).Rationalised international network providers and domestic networking including mobile.Initiated the programme for the development, adoption and ongoing support of leading-edge collaboration and communications tools.Further enhanced our mobile working strategy incorporating deployment iPhone/BYOD and work anywhere solutions providing a common solution in all locations, improving colleague experience, efficiency and operating costs.‘Back to the floor’ for the development project and ongoing support to provide enhanced technology and service in the Global Head Office (1,000 colleagues plus 100 VIPs).Functional Management (and transformation) of a global team of over 3,500 IT Staff across 80+ countries and territories supporting and connecting ~500,000 endpoints across 5,000+ offices.
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  • Hsbc
    Group Head Of Client Technologies & Distributed Technologies
    Hsbc Sep 2002 - Aug 2008
    London, Gb
    This is the Director(EU)/VP(US) role that led the team to design, develop and deploy the world’s largest Active Directory Forest to support all of HSBC globally, ensuring it was protected from admin errors or corruption:• Enabled the change of Email from Lotus Notes to Microsoft Exchange.• LDAP/ADAM implemented for non-authentication directory requirements keeping AD for Identity Management.• Solution is at the heart of the IT Security/Identity Management policy.• Significant simplification and standardisation benefits from the removal of Windows NT domains globally.Common Windows Desktop initiative (covering Desktop, Laptop and ATM) delivered substantial annual savings and cost avoidance, evidenced by Microsoft case study and Gartner review:• Deployed a single global desktop image based on a single Windows XP code base with Multi-Language User Interface to all staff and devices globally (>300k users/devices, and 80+ countries)• Negotiated licensing and support contracts for optimal volumes and flexibility around desktop management and desktop security products.• Implemented a Transformation of the function through breaking down internal politics, moving all development to a single offshore team exploiting Microsoft System Centre Configuration Manager infrastructure. Microsoft produced a Case Study and Video.Recognised for Subject Matter Expertise in Software Licensing including Microsoft and Open Source Software; authored the Open Source Software policy, signed Microsoft/Novell/SuSe Linux Agreement and Media.Active in defining and driving the Global IT Architecture Roadmaps, Technology Stacks and Practice/Processes for all Intel Desktops and Servers (physical and virtual).Created the first HSBC Green IT Action Plan.Hosted IT Strategic Partner events, bringing together key suppliers and leadership to discuss strategy, collaboration and co-innovation.Recognised by Group COO/CIO for ‘Ground Breaking Innovation Award’ for my contributions.
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  • First Direct
    It Manager
    First Direct Sep 1996 - Aug 2002
    Leeds, Gb
    Development of IT Infrastructure solutions to support the first direct business including migration from OS/2 to Windows, the first implementation of IBM Lotus Notes Email, fdnet Intranet:• Gained the attention of Group Chief Operating Officer to develop a desktop strategy for HSBC Globally and operated the Microsoft relationship on his behalf.• As an Application Development Manager, Implemented an agile software innovation delivery team to fix business issues and deliver fast on change programmes.Created an IT-COO role for first direct:• Identified and delivered USD2m cost savings.• Created the Supplier Relationship Management function to maximise of IT Supplier Partnerships.
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  • Midland Bank
    Branch Clerk/Management Trainee To Technical Specialist To It Manager
    Midland Bank Sep 1986 - Sep 1996
    Identified a future talent and initiated in the Management Development Programme.Undertook various, varied positions within Midland Bank plc (now HSBC Bank plc).Early roles included Branch Banking duties, Sales and Marketing and various positions within IT (Software Development, Testing, Implementation and Support on IBM Mainframe & PC).Laterly part of the IT team that converted branch desktop systems from 16bit OS/2 to 32bit OS/2.
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Matthew O'Neill Skills

Vendor Management It Operations It Service Management Strategy Management It Strategy It Management Banking Business Analysis Leadership Risk Management Change Management Stakeholder Management Project Portfolio Management Itil Business Process Improvement Service Delivery Governance Relationship Management Business Process Financial Services Project Delivery Project Management Enterprise Architecture Outsourcing Integration Business Transformation Business Intelligence Innovation Management Data Center Team Management Pmo Program Management Global Management It Transformation Information Technology Infrastructure Offshoring Disaster Recovery Networking Global Strategy Telecommunications Business Strategy Architecture Devops Senior Stakeholder Management Cloud Computing Thought Leadership Solution Development Operational Resilience Team Leadership Enterprise Software

Frequently Asked Questions about Matthew O'Neill

What company does Matthew O'Neill work for?

Matthew O'Neill works for Salesforce

What is Matthew O'Neill's role at the current company?

Matthew O'Neill's current role is Field CTO | Trusted Services | Operational Resilience | Industry Advisory.

What is Matthew O'Neill's email address?

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What is Matthew O'Neill's direct phone number?

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What skills is Matthew O'Neill known for?

Matthew O'Neill has skills like Vendor Management, It Operations, It Service Management, Strategy, Management, It Strategy, It Management, Banking, Business Analysis, Leadership, Risk Management, Change Management.

Who are Matthew O'Neill's colleagues?

Matthew O'Neill's colleagues are Shital Kumbhar, Danny Moreno, Timothy Surette 🏆, Elaine Tsui, Aisling Fitzpatrick, Robert (Bob) Buckley, Jackie Portillo.

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