Matthew Phu Email & Phone Number

Huntsville, Alabama, United States

• Utilized market research data to develop and implement a comprehensive business model to drive growth, profitability and sustainability
• Oversee financial operations which includes budgeting, forecasting and financial reporting
• Implement cost-effective measures to optimize profitability while maintaining brand integrity
• Champion the delivery of an exceptional customer service experience ensuring consistency in product quality and service
• Provide strategic direction and leadership to staff, fostering a positive and collaborative work environment through a servant leadership approach
• Develop and maintain a strong brand identity which includes marketing initiatives and community engagement

• Support the Management, Space Planning and Leadership team with the coordination of relocations, logistic moves, furniturereconfigurations, vendor relations & IT systems for a tech client
• Coordinate logistics of moves, transfers and facility projects throughout the Bay Area & SF
• Maintain and update central database with floor plans, space planning, and employee seating
• Act as liaison between moving, furniture and construction vendors
• Create presentations and partners with interior designer for lounge reconfigurations and renovation projects in the SFO facilities
• Serve as budget controller to manage effective use of quarterly funds for various facility and furniture refresh projects

• Responsible for scheduling meetings, monitoring and updating the internal project budget, creating expense reports, internal and external written correspondence, taking meeting minutes, customizing documents.
• Communicates often with the project management team assigned to a specific project to identify and develop the scope of work and individual responsibilities
• Maintains a strategic focus for the project, ensuring a balance between the immediate project needs and its long-term goals
• Utilizes HTS-defined project management methodologies, systems, and tools
• With direction from the Project Manager or the leadership team:a. Provides direction, mentors and coaches the HTS Transition Planning project support team members or new staffb. Develops training materials for internal.
• New Stanford Hospital, Palo Alto, CA

Hayward, California

• Assess potential delays in production and provide cost-effective solutions by proposing alterations to the art to minimize revisions, eliminate up-charges and stay within the turn-around time of 5-7 business days.
• Create, maintain and monitor embroidery project plans and schedules to ensure project deadlines are met.
• Document and implement actions to meet specifications including special pricing for invoicing and delivery instructions to guarantee consistency for subsequent projects.
• Follow-up with clients to confirm details before project goes into production.

Oakland, California

• Led a team of trainers to a 5% net growth of clients each month for 8 consecutive months.
• Coach and provide feedback to individual trainers to ensure quality training sessions.
• Train minimum of 100 sessions each month which includes 1-on-1 50-minute training sessions, 25-minute training sessions and group training sessions.
• Educate current and future clients of current fitness programs.
• Generate new business by setting up 50 Health and Fitness Consultations through member interactions, contacting new online members and converting 18% of those opportunities.
• Motivate and inspire clients to get results by setting up goals, creating a customized workout plan and tracking progress.

Oakland

Ala

• Performed in depth analysis on damaged products from a large sample supply to improve future products for the brand.
• Collected and recorded data in a Microsoft Access programmed database to help understand the nature and to determine the cause of the defect.
• Quality control materials by means of reasoning and performing specific stress tests.
• Record and monitor new product lines for a potential red flag recall.
• Interact daily with internal and external customers at all levels via phone and email, to ensure superior customer satisfaction and continue the positive experience with the brand.
• Collect inventory pricing for products processed for donation and recycling to determine tax return benefits from weekly outgoing shipments.