•Utilized market research data to develop and implement a comprehensive business model to drive growth, profitability and sustainability•Oversee financial operations which includes budgeting, forecasting and financial reporting•Implement cost-effective measures to optimize profitability while maintaining brand integrity•Champion the delivery of an exceptional customer service experience ensuring consistency in product quality and service•Provide strategic direction and leadership to staff, fostering a positive and collaborative work environment through a servant leadership approach•Develop and maintain a strong brand identity which includes marketing initiatives and community engagement•Maintain rigorous quality control standards for all products ensuring they meet or exceed customer expectations•Monitor and enhance operational efficiency to streamline processes•Stay informed about relevant health and safety regulations and ensure the business operates in compliance with all legal requirements

• Support the Management, Space Planning and Leadership team with the coordination of relocations, logistic moves, furniturereconfigurations, vendor relations & IT systems for a tech client• Coordinate logistics of moves, transfers and facility projects throughout the Bay Area & SF• Maintain and update central database with floor plans, space planning, and employee seating• Act as liaison between moving, furniture and construction vendors• Create presentations and partners with interior designer for lounge reconfigurations and renovation projects in the SFO facilities• Serve as budget controller to manage effective use of quarterly funds for various facility and furniture refresh projects• Meet with stakeholders of each facility project to determine scope of work and timeline for completion

• Responsible for scheduling meetings, monitoring and updating the internal project budget, creating expense reports, internal and external written correspondence, taking meeting minutes, customizing documents, generating reports, updating project documents, preparing for monthly meetings and upcoming work for each assigned project• Communicates often with the project management team assigned to a specific project to identify and develop the scope of work and individual responsibilities• Maintains a strategic focus for the project, ensuring a balance between the immediate project needs and its long-term goals• Utilizes HTS-defined project management methodologies, systems, and tools• With direction from the Project Manager or the leadership team:a. Provides direction, mentors and coaches the HTS Transition Planning project support team members or new staffb. Develops training materials for internal HTS staffc. Develops tools aimed to resolve potential and/or current project issuesd. Assists in new business development through leads generation, and identification of opportunities for new products, services, and business models to maximize organizational efficienciesNotable Projects:• New Stanford Hospital, Palo Alto, CA• Mount Carmel Grove City Hospital, Grove City, OH• Mount Carmel East, Columbus, OH• Intermountain Utah Valley Hospital, Provo, UT• Community Memorial Hospital, Ventura, CA

• Assess potential delays in production and provide cost-effective solutions by proposing alterations to the art to minimize revisions, eliminate up-charges and stay within the turn-around time of 5-7 business days.• Create, maintain and monitor embroidery project plans and schedules to ensure project deadlines are met.• Document and implement actions to meet specifications including special pricing for invoicing and delivery instructions to guarantee consistency for subsequent projects.• Follow-up with clients to confirm details before project goes into production.

• Led a team of trainers to a 5% net growth of clients each month for 8 consecutive months.• Coach and provide feedback to individual trainers to ensure quality training sessions.• Train minimum of 100 sessions each month which includes 1-on-1 50-minute training sessions, 25-minute training sessions and group training sessions.• Educate current and future clients of current fitness programs.• Generate new business by setting up 50 Health and Fitness Consultations through member interactions, contacting new online members and converting 18% of those opportunities.• Motivate and inspire clients to get results by setting up goals, creating a customized workout plan and tracking progress.• Giving potential clients complete presentations utilizing Visual Fitness Planner.• Maintain client folders by organizing workout sheets and monthly workout planners.

• Performed in depth analysis on damaged products from a large sample supply to improve future products for the brand.• Collected and recorded data in a Microsoft Access programmed database to help understand the nature and to determine the cause of the defect.• Quality control materials by means of reasoning and performing specific stress tests.• Record and monitor new product lines for a potential red flag recall.• Interact daily with internal and external customers at all levels via phone and email, to ensure superior customer satisfaction and continue the positive experience with the brand.• Collect inventory pricing for products processed for donation and recycling to determine tax return benefits from weekly outgoing shipments.