Matthew Berger Email & Phone Number

Lynnwood

Lynnwood Washington

Prioritize and complete required services in a fast paced work environment with no errors. Teamwork is vital at all times to ensure communication and customer satisfaction. Maintain full mandatory Infiniti certifications at all times per strict corporate guidelines. • Communicate with the service team to suggest work for each customer vehicle based on inspections completed.• Work directly with customers to gain insight on reported issues with the vehicle.• Consistently maintain a clean workspace environment.• Coordinate with the parts department to ensure required materials are available for work to be completed by promised customer delivery date.• Served as Ambassador for the Safety Committee for three years.• Volunteered for overtime hours when needed to guarantee an on-time customer delivery when unforeseen circumstances arose that caused a delay.• Mentored any new-hire express technicians in the proper methods for each service per vehicle requirements.

Lynnwood Washington

Express Technicians were responsible for all customer and dealership oil changes and tire services. Customer priority was balanced on multiple criteria including scheduled, walk-in, waiting, drop-off, parts availability, and promised deliver time.• Certified above my job title to add suspension, alignment, and other miscellaneous services as needed due to shop staffing restrictions.• Prioritize workload based on ever-changing factors.• Improved efficiency by working in teams of two on each shift.• Business needs required me to assist other departments at the dealership daily.

Lynnwood Washington

Technicians were responsible for greeting all incoming customers upon arrival. All services that arrived in the shop, excluding brakes and safety items were handled by Technician levels 1 & 2. with such a fast paced work environment, priority was on a first come first served basis.• Responsible for onboarding new technicians.• Suspension and Alignment certified through a Sears branded training course.• Maintain at all times a clean shared work environment.• Performed regular inventory of supplies for ordering purposes and put away stock when it arrived.