Matthew Sprouse Email & Phone Number

Mt. Jackson, Va

Responsible for achieving sales and market share goals in the North American CPG sector by cultivating relationships with customers and develop winning long-term strategies in traditional brick & mortar as well as eCommerce sectors, while leading a lean and highly effective sales team that now includes international import business for multiple facilities in the Andros Group global• Collaborate with other departments to establish achievable annual sales volume and revenue budget; support $135M of domestic and $90M of imported annual business.• Lead and support the sales team directly as well as taking a non-silo approach to lead outside of my team and learn invaluable cross-department insight to improve my sales abilities and market expertise. • Maintain a constant visual on the market to identify market trends supported by data to achieve expertise in my sales arena. • Customer focus mindset to develop long-lasting lucrative partnerships.• Identify synergy opportunities, develop strategies and execute to market.• Grow current accounts while strategy identifying and landing new accounts.• Meet directly with Customers; travel to their office multiple times a year, work to have them on site with the manufacturing team regularly, and have constant virtual and phone conversations.• Navigate through pandemic and validate market pressures in recent years; execute multiple waves of price adjustments to achieve favorable percent margin as well as have double-digit percent growth YOY.

Mt. Jackson, Virginia

Use my certifications and experience in Project Management and Lean Six Sigma along with my education in Business Management and Finance in a food manufacturing/industrial atmosphere to successfully manage new business opportunities from concept to launch, as well as continuously develop existing accounts. • Support both Capital and Operational expenditure projects. Project portfolio at any time ranging from new product development, artwork creation/development, packing change, and internal process change/enhancement including new machinery.• Master customer account external portal to support business development.• Trained in FDA labeling regulations.• Worked interdepartmentally to find internal process improvements with a commercial focus and manage these projects to launch

Waynesboro, Va

As Quality Solutions Manager I support the Quality Assurance team, three direct reports, where we insure consumer and internal user satisfaction and experience. Areas of improvement are filtered up to myself where I provide enhancement solutions. I work in roles as a Business Analyst and Project Manager to collaborate with IT, Engineering, Development and other cross functional teams to complete product improvements. In this role I expand upon, and continued the functions within the Workforce Manager role.• Manage and support the Wireless Customer Care Quality Assurance team; a total of four team direct reports. • Develop quality assurance plans by identifying critical control points and preventive measures; establishing and monitoring key performance indicators. • Lead the strategic plan developing yearly expenditures budget, approximately $20m annually in operating and capital. Use of Microsoft Dynamics AX and JDE software to analyze and manage the organization’s expenditures within a 5% threshold of budget.• Active member of our leadership team; working with other leaders to understand individual, team, and organizational goals and formatting plans to achieve with results.• Project manager for launch and/or enhancements to products such as Workforce Management and Quality Management software, Customer Relationship Management (CRM) software, reporting on repeat and multi-day callers, and intra office digital signage.

Waynesboro, Va

Forecast work-time and generate the most optimal strategic alignment of staffing and work volume for entire Customer Care workforce; approximately 200-250 associates allocated across multiple general and specialty teams and locations.Achieved a high level of expertise in systems such as AVAYA, Verint, Witness, TASKE, AS400, NICE Analyzer and POS Inventory Systems. • Managed Customer Care human resources for call center staffing. Maximize headcount, budget, staffing, projections, workforce analysis, and call center optimization. • Participated in forecasting meetings with all stakeholders to develop accurate short-and long-term workforce forecasts. • Determined workforce requirements to meet all service level needs and response time objectives. • Managed scheduling platform, including shift preferences, day-off requests, and training requirements. Serve as initial contact person for all issues regarding schedule.

Waynesboro, Va

Analyze and report on key performance indicators such as call volume, staffing, headcount, sales and budget. Generate purchase requests along with invoice coding. • Assisted in the scheduling and planning of the annual budget process; tracked financial reporting requirements and budget calendars. • Administrative tasks as assigned. • Use of the Microsoft Office 2013 suite, including extensive use of Microsoft Excel.• Prepare reporting and presentation documents for monthly operations meetings and quarterly board meetings.• Assisted in front line customer service duties

Supervised over 25 Front Desk Clerks and 3 Team Leads at any time throughout the year. Involved in the complete employee life cycle for the employees I supervised. Responsible for daily deposits and audits. Generated occupation reports. Assisted with appropriate lodging for guests.• Use of Microsoft Excel to generate reporting and occupation analysis.• Managed daily deposits and ledger.• Performed general assistant duties for the Department Head. • Accommodate resort patrons with registration and assignment of rooms to guests. • Keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. • Ensured a positive guest experience, including the determination of compensation for disappointed patrons. Received promotions from Front Desk Clerk to Promotional Lead to Team Leader and then to the Supervisor/Assistant Manager role.As a Team Leader I supported and motivated staff of Front Desk Clerks. Assisted escalated customers.In the role of Promotional Lead I directed the front desk promotional team; correctly assigned tour times to promotional guests and making sure that both the resort and the guest meet the terms of the agreement.The Front Desk Clerk position consisted of assisting customers, bookmarking their stay as the first and last experience they would have in check in/out. Answered customer questions both in person and over the phone.

Bachelor’S Degree, Business Finance And Management

Associate’S Degree, College Transfer; General Studies