IT Operations Analyst with a high work ethic and attention to customer service. I am skilled in Incident Management with ITIL Foundation qualification; Windows 7/8/8.1/10; Windows server 2008/2012; Computer Hardware Repair; Apple product support; CompTIA A+ qualified; basic Linux knowledge; Mobile Device Management software and VOIP Rollout experience. Strong information technology professional graduated from Morgan Academy and completed an IT apprenticeship through QA Apprenticeships at The University Of St Andrews. Having moved into a fast paced, small IT team, in the publishing industry I have gained lot's of valuable experience working to tight deadlines. Along the way I have also expanded my customer services skills working with people over the phone and in person. During my time at DC Thomson I have developed a much greater and in depth knowledge of telephony products. Having been the one of two main contacts on a roll out of a brand new telephony platform I have gained valuable skills on managing work load, training staff and documentating processes.