Matthew Traver Email & Phone Number

Broomfield, Co

• Evaluated consumer & customer complaint data trends and initiated a request for a plant investigation into laboratory samples and production records to identify any deviations.• Coordinated communication for all consumer and customer quality complaint trends between quality personnel and sales, customer service, and consumer affairs.• Developed tools for facilitating, tracking, and measuring quality issues; data to identify trends and opportunities for manufacturing improvement. • Supported consumer affairs with new reason code hierarchy project: identified 100 complaint reason codes that were redundant, calculated updated KPI metrics, and communicated all updates within the internal QA network• Managed all third party audit documentation from 5 WWFC-owned and 20+ co-packer operations.• Worked with R&D responding to customer requests. Researched quality procedures, collaborated with regional QA managers, and reached out to corresponding plant personnel to respond to quality related items quickly and efficiently.

Broomfield, Co

• Maintained all kosher & organic documentation for 100+ ingredient suppliers for accuracy and compliance to national standards. • Reviewed and checked all WhiteWave retail and corrugate packaging for proper kosher and organic certifications, symbols, labeling, and ingredient designations.• Managed corporate QA document control system with roughly 300 corporate quality documents to SQF standards.• Verified the discipline letter program to 600+ family farms for adherence to microbiological lab standards. • Audited new and existing warehouse facilities for cleanliness, good manufacturing practices, and adherences to corporate protocols.

• Developed customer relationships for long-term loyalty. Recognized often for delivering great customer service.• Facilitated solutions for all customer concerns (75-100 daily) actively listen, identify all of the clients needs, and direct the customer to the appropriate bank personnel based on their future personal or professional banking requirements. • Responsible for maintaining and balancing the assigned cash drawer to bank’s highest standards.

Greeley, Co

• Lead person on duty responsible for correct meal item ordering of low to moderate risk patients’ menus for the 400 bedroom hospital facility.• Responsible for the accuracy and completion of all orders. All orders had to be delivered to the patient within 15 minutes of their phone request or within 10 minutes of the medication times set by the nursing staff.• Managed 3 dietary clerks in the diet office. Assisted the clerks by helping resolve any menu ordering discrepancies and providing as needed guidance on proper diet selection based on doctor recommendations.• Provided in person assistance with ordering meals for patients with mental and physical difficulties. • Tracked and verified all records for patients requesting any special snacks or dietary restrictions.

Education record

• Classes for Certified in Production and Inventory Management (CPIM) program

Bachelor Of Arts (Ba), Dietetics And Clinical Nutrition Services, 8.87 Gpa

• Minor in Psychology • Awarded Mildred Gueck Scholarship for Dietetics majors exhibiting academic excellence