Matthew Traver Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Commerce City, Colorado, United States

Boulder, Co

* Responsible for leading all of the other Salesforce Tier 2 team members servicing all 3000+ employees with Salesforce operations issues* Collaborate with cross-functional teams, such as Sales and Marketing, to identify opportunities for process improvement and enhance customer satisfaction * Track trends and translate into clear Salesforce business requirements for Configuration & Development teams* Helps deescalate enterprise-wide issues and communicate updates & progress across organization* Manage the knowledge and training for Salesforce Tier 2 Support team* Create and monitor team metrics and goals

Boulder, Co

* Responsible for assisting internal users with order processing, troubleshooting validation rules, workflows, and triggers.* Helps identify long standing issues and collaborate with developers to facilitate solutions.* Assists users with data loading and report creation.* Created training materials to help users navigate the change order process.

Niwot, Co

* Managed data migrations, imports, & mass transfer. Created documentation on processes, application configuration, and training materials.* Assist in generating reports and dashboards to provide insights on sales performance and pipeline management for the sales team.* Assist in managing and maintaining data integrity in the Salesforce database by performing regular data audits and cleansing activities to ensure accuracy and reliability of information.* Provided on-call support for the Salesforce database and configuration changes.

Boulder, Co

* Responsible for administrative support for sales team for trade shows.* Processed, entered data, and fact-checked contracts in A2Z and Salesforce databases.* Tracked commissions to goals for each sales representative and team as a whole.* Built Ad hoc reports for sales team and other operational management upon request.* Coordinated re-sign appointments for exhibitors.* Constructed manual for the Sales Support Coordinator position. Created step by step procedures on tasks, report creation, and interactions with multiple departments.

Downtown Denver

Responsible for hotline assisting employees and mangers identify and resolve any possible issue related to employee illness, food safety, and Norwalk prevention protocols

Boulder, Co

* Develop and maintain relationships with key customers and sales to ensure customer satisfaction and loyalty* Collaborate with cross-functional teams, including sales, finance, and renewals, to ensure smooth order processing and customer satisfaction.* Identify opportunities for process improvements and suggest changes to streamline order processing and enhance customer experience.* Coordinate with logistics team to ensure timely delivery of orders and resolve any shipping or delivery issues

Boulder, Co

* Evaluated feed, hospital, and maternity data for four company farms ensuring accuracy and compliance with organic standards. * Managed process improvement project by researching and implementing software to convert data from pdf to excel format saving 10 hours of weekly data review and improving accuracy. * Successfully updated five months of daily evaluations records and organized results for management.

Broomfield, Co

* Placed weekly, monthly, and quarterly purchase orders for external corrugate and internal paperboard packaging components. * Worked directly with seven packaging suppliers to comply with internal ordering requirements. provided accurate forecast data, and accurately communicating any changes. * Collaborated with other teams to ensure on time delivery of packaging materials from the supplier and maintain the plants’ scheduled production. * Supported brand-related projects related to new products, new storage locations, and packaging changes.

Broomfield, Co

* Evaluated consumer and customer complaint data trends and initiated request to investigate laboratory samples and production records. * Coordinated communication for consumer and customer quality complaints between quality personnel and sales, customer service, and consumer affairs. * Developed tools to facilitate, track, and measure quality issues. Researched data to identify trends and opportunities for manufacturing improvement. * Calculated updated KPI metrics and communicated updates within internal quality assurance network. Worked with research and development team responding to customer regulatory requests by researched quality procedures. * Liaised with quality assurance managers, and contacted corresponding plant personnel to resolve quality-related issues. * Partnered with consumer affairs on new reason code hierarchy project which identified 100 redundant complaint reason codes. * Oversaw third-party audit documents from five company-owned and 20+ co-packer operations.

Broomfield, Co

* Responsible for maintaining kosher and organic documents for 100+ ingredient suppliers. * Reviewed packaging files for proper kosher and organic symbols, labeling, and ingredient designations. * Monitored corporate quality assurance document control system with 300 corporate quality documents. * Verified discipline letter program to 600+ family farms for adherence to microbiological lab standards. * Audited new and existing warehouse facilities for cleanliness, good manufacturing practices, and adherence to corporate protocols.

Bachelor'S Degree, Dietetics/Dietitian, 3.87

Bachelor’S Degree, Dietetics/Dietitian, 3.87

Activities and Societies: Student Dietetics Association