Matt Daniel Email & Phone Number

Chattanooga, Tennessee, United States

Chattanooga, Tennessee, United States

• As a Senior Manager of Quality Automation and Strategy I am primarily responsible for the creation and execution of quality automated tools. I also lead a dedicated team of individuals who leverage our automated tools.
• Recruit and develop high performing teams
• Determine how GenAI can be used to solve complex issues with large amounts ofdata
• Be an advisor on the future of possible with Verint technology

Chattanooga, Tennessee

• As a Quality Manager I am responsible for developing and leading the strategies for a component of Cigna's Quality organizations. I leverage multiple feedback sources to measure service performance. Responsible for.
• Designed quality management and improvement strategies to improve the customer experience
• Developed improvement insights from quality review processes and utilizes those insights to influence the customer experience
• Implemented automated quality processes through development of new technology
• Implemented programs to understand opportunities and validate improvement
• Conducts regular team meetings, huddles and 1/1’s to understand teams’ needs and barriers

Chattanooga, Tennessee

• In this role as a Customer Service Specialist I led a team of Personal Guides who service our One Guide customers. In addition to people management I also lead many projects related to our One Guide product. I had the.
• Implemented initiatives to better understand opportunities
• Collaborated with business partners to improve key performance indicators
• Leveraged critical thinking to improve the way we service our customers
• Created tailored tools to make work easier for customer facing individuals
• Developed a streamlined hiring process

Chattanooga, Tennessee

In this role I was responsible for building health plans according to our clients wishes. Data is taken from a report where it is inputed into our program in a systematical way so that medical claims will automatically be processed by our computer rather than a person to achieve the highest possible rate of efficiency. Also I help audit medical claims for.

Chattanooga, Tennessee

In this role I was a Senior Call Representative in which I took calls from customers and healthcare professionals. I was trained on our consumer driven products, dedicated accounts, transplant services, and others. I helped train classes as a subject matter expert.

I helped our customers receive the best possible service. I maintained a personal bank and a clean and friendly working environment.

I helped our customers with any returns or exchanges. I consistently met sales goals and went above expectations. I also was responsible for processing payroll for our store and helped in the hiring and training of new employees.

Processed returns and exchanges and helped our customers with any questions or concerns they had.

Bachelor'S Of Science, Organizational Management

Associate Of Science (A.S.), Business Administration, Management And Operations

General Education, General Studies