I am a dedicated quality professional with over 14 years of experience in the health services industry. My customers can rely on my dedication to providing a superior service experience as well as an unshaking determination to get it right the first time. I have been given the opportunity to work for a leader in the life insurance and financial security services industry, helping to ensure that the service we provide exceeds the expectations of our clients. I take pride in my reputation built upon reliability, service, and quality. At Northwestern Mutual I have the opportunity to provide our clients with industry leading service. As a leader I thrive on my relationships with my internal business partners knowing that we are making a difference in our client’s lives.Key Skills and Accomplishments:• Over 8 years of experience with improving the customer experience, with a focus on ensuring first class service is provided• Over 10 years of experience of leading and guiding high potential individuals to be successful in their goals and careers• Over 6 years of leading high performing quality programs, and quality teams• Experience with partnering with global teams that consistently meet and exceed desired goals• Know-how of Agile methodology and processes• Impeccable written and oral communication skills with the ability to work across many different teams and stakeholders• Experience and exposure to recent Gen AI technologies• Development and execution of post call and real time speech analytics technology