Matthew Mahon Email & Phone Number

1925 W. John Carpenter Fwy Irving, Texas, United States

• Perform administration and monitoring tasks for the RingCentral communications platform for all Vistra corporate and plant locations. • Maintain, administer and monitor Cisco Unified Communications Manager and Unity Connection. • Project lead for several company initiatives, including installing private LTE at our largest power plant and migrating the old copper POTS lines at 70+ locations to a new POTS in a box solution.• Lead Telecom vendor contact. Act as a liaison between the… Show more • Perform administration and monitoring tasks for the RingCentral communications platform for all Vistra corporate and plant locations. • Maintain, administer and monitor Cisco Unified Communications Manager and Unity Connection. • Project lead for several company initiatives, including installing private LTE at our largest power plant and migrating the old copper POTS lines at 70+ locations to a new POTS in a box solution.• Lead Telecom vendor contact. Act as a liaison between the vendors and our corporate and plant locations during outages, when ordering new service, and when updating existing services. • Work with our telecom expense management vendors to ensure all invoices are paid in a timely manner and that all new billing codes and information about new services are communicated to our vendors. • Provide basic administration support for Cisco network switches. Show less

200 W. John Carpenter Fwy Irving Tx 75039

• Maintain, administer and monitor RingCentral communications platform for all Vistra Corporate and plant locations. • Maintain, administer and monitor Cisco Unified Communications Manager and Unity Connection. • Monitor ticket queues to ensure all SLAs are met.• Lead Telecom vendor contact. Act as a liaison between the vendors and my customer during outages, when ordering new service, and when updating call routing. • Provide basic administration support for Cisco… Show more • Maintain, administer and monitor RingCentral communications platform for all Vistra Corporate and plant locations. • Maintain, administer and monitor Cisco Unified Communications Manager and Unity Connection. • Monitor ticket queues to ensure all SLAs are met.• Lead Telecom vendor contact. Act as a liaison between the vendors and my customer during outages, when ordering new service, and when updating call routing. • Provide basic administration support for Cisco network switches. Show less

• Provided Tier II & III MAC and fault support for Avaya S8700 for TXU's U.S. and offshore call centers. • Provided project support for installation and testing DS1 circuits, the addition of new call centers and other major voice initiatives. • Performed monthly maintenance for other call center applications including CMS, Audix, NICE & Modular Messaging systems.

• Provided Tier II MAC and fault support for Avaya G3R and S8700 switches including work with hunt groups, VDN and vectors. There by meeting all customer contractual SLA criteria. • Provisioned and administered Octel, Intuity Audix and Modular Messaging voicemail systems including the design/implementation of enhanced call processing applications.• Performed Tier II MAC and fault support for Nortel Meridian 1 and Meridian Mail systems and Tier I support for BCM and Call Pilot… Show more • Provided Tier II MAC and fault support for Avaya G3R and S8700 switches including work with hunt groups, VDN and vectors. There by meeting all customer contractual SLA criteria. • Provisioned and administered Octel, Intuity Audix and Modular Messaging voicemail systems including the design/implementation of enhanced call processing applications.• Performed Tier II MAC and fault support for Nortel Meridian 1 and Meridian Mail systems and Tier I support for BCM and Call Pilot systems. • Served as team lead for the Avaya Multi Vendor Voice initiative and several other customers including: The Home Depot, CNA Insurance, Advent Solar and Washington Mutual. Acted as the first point of contact for customer concerns and escalations and as a liaison between the customer and the sales and engagement teams. • Fulfilled Project Coordinator role by providing direct customer and vendor support for projects involving the installation and relocation of PBX and voicemail systems. Programmed and updated relevant Avaya systems and documents, which generated substantially revenues annually.• Selected as team lead for the transition of U.S. IPSS customer support to Hyderabad India. Traveled to India in September of 2008 to train the new Indian team on tools, customers, processes and business practices. The result, as noted by the management teams in the U.S. and India, was a seamless transition for the customers and Avaya. Show less