Matthew Mahon Email & Phone Number

1925 W. John Carpenter FWY Irving, Texas, United States

• Perform administration and monitoring tasks for the RingCentral communications platform for all Vistra corporate and plant locations.
• Maintain, administer and monitor Cisco Unified Communications Manager and Unity Connection.
• Project lead for several company initiatives, including installing private LTE at our largest power plant and migrating the old copper POTS lines at 70+ locations to a new POTS in a box solution.
• Lead Telecom vendor contact. Act as a liaison between the… Show more
• Lead Telecom vendor contact. Act as a liaison between the vendors and our corporate and plant locations during outages, when ordering new service, and when updating existing services.
• Work with our telecom expense management vendors to ensure all invoices are paid in a timely manner and that all new billing codes and information about new services are communicated to our vendors.

200 W. John Carpenter FWY Irving TX 75039

• Maintain, administer and monitor RingCentral communications platform for all Vistra Corporate and plant locations.
• Maintain, administer and monitor Cisco Unified Communications Manager and Unity Connection.
• Monitor ticket queues to ensure all SLAs are met.
• Lead Telecom vendor contact. Act as a liaison between the vendors and my customer during outages, when ordering new service, and when updating call routing.
• Provide basic administration support for Cisco… Show more
• Provide basic administration support for Cisco network switches. Show less

• Provided Tier II & III MAC and fault support for Avaya S8700 for TXU's U.S. and offshore call centers.
• Provided project support for installation and testing DS1 circuits, the addition of new call centers and other major voice initiatives.
• Performed monthly maintenance for other call center applications including CMS, Audix, NICE & Modular Messaging systems.

• Provided Tier II MAC and fault support for Avaya G3R and S8700 switches including work with hunt groups, VDN and vectors. There by meeting all customer contractual SLA criteria.
• Provisioned and administered Octel, Intuity Audix and Modular Messaging voicemail systems including the design/implementation of enhanced call processing applications.
• Performed Tier II MAC and fault support for Nortel Meridian 1 and Meridian Mail systems and Tier I support for BCM and Call Pilot… Show more
• Performed Tier II MAC and fault support for Nortel Meridian 1 and Meridian Mail systems and Tier I support for BCM and Call Pilot systems.
• Served as team lead for the Avaya Multi Vendor Voice initiative and several other customers including: The Home Depot, CNA Insurance, Advent Solar and Washington Mutual. Acted as the first point of contact for customer.
• Fulfilled Project Coordinator role by providing direct customer and vendor support for projects involving the installation and relocation of PBX and voicemail systems. Programmed and updated relevant Avaya systems and.