Matt Mcdermott Email & Phone Number

Home Office - Michigan

Led the conceptualization, development, and commercialization of MDaemon Technologies SecurityGateway for Email product, a comprehensive email security gateway and archiving platform. This solution provides advanced protection against email-borne threats such as spam, viruses, phishing, and data leaks, contributing to a 30% increase in sales in 2023.Architected and implemented a full-featured WebDAV/CalDAV/CardDAV server, addressing critical customer needs by enhancing access to email, calendar, and contact data across various devices and platforms. Provided oversight and guidance on the development of an Exchange ActiveSync Server, improving mobile email and PIM data synchronization for users worldwide.Redesigned and modernized the web-based administration interface for the MDaemon Email Server, significantly improving user experience, administrative efficiency, and overall system usability.Led and mentored teams of up to 11 engineers and QA specialists, ensuring high-quality deliverables and on-time project completion through effective leadership and project management.Demonstrated deep expertise in SSL/TLS and network programming by enhancing secure communication protocols within MDaemon's products.Adapted and thrived in fast-paced environments, such as leading the development of the MDaemon Email Server's BlackBerry Enterprise Server groupware adapter and synchronization agent during the company's acquisition by Research in Motion (now BlackBerry).Key Achievements:Enhanced email security for thousands of businesses globally by implementing advanced threat detection and prevention mechanisms in SecurityGateway for Email.Improved customer satisfaction and retention by resolving critical pain points and delivering robust, scalable solutions tailored to client needs.Increased product performance and reliability through expert debugging and optimization techniques, leveraging deep knowledge of C++ and low-level development.

Traverse City, Michigan

VisNetic MailFlow:• Led the development of the user interface for VisNetic MailFlow, a new CRM solution tailored for small businesses, significantly enhancing its functionality and user experience.• Conceptualized and implemented an ISAPI extension for seamless browser-server communication, ensuring high performance and scalability of the application.DNS2Go:• Played a key role in the development of DNS2Go, a valuable service that allows users to associate a domain name with their dynamic IP address.Network Setup Wizard:• Led a team of four engineers in developing the Network Setup Wizard, a user-friendly application that simplified internet connection sharing in the pre-NAT router era, addressing a significant pain point for users at the time.• Achieved adoption by Compaq and other OEM partners, complementing the Wingate proxy server and enhancing the customer experience for their products.• Successfully navigated complex technical challenges, including working with low-level operating system APIs and implementing a 32-to-16-bit thunking layer, demonstrating strong technical leadership and problem-solving skills.• Collaborated closely with Compaq's project management team to ensure the Network Setup Wizard was delivered on time and exceeded expectations, solidifying Deerfield.com's partnership with this major industry player..Technical Expertise:• Proven track record of strong technical skills and problem-solving abilities demonstrated across diverse projects.• Leveraged expertise in low-level operating system APIs and other advanced technologies to overcome technical hurdles and deliver innovative solutions.

• Collaborated closely with the software development team to ensure product quality and adherence to customer requirements.• Developed comprehensive test case specifications, automated software tests, and multilingual installation scripts and technical documents.• Served as the technical point of contact for Deerfield.com's OEM partners, including Compaq, AOL, AMD, and others.• Played a critical role in creating and launching Deerfield.com's first retail product, achieving a successful launch and positive customer feedback.

• Led the technical support team for the FTP product group, providing comprehensive assistance to end-users and resellers via email and phone.• Responded efficiently to customer inquiries, identified and resolved technical issues, and delivered clear and concise explanations.• Developed and implemented an online support knowledge base, streamlining the customer experience and reducing support ticket volume.• Contributed to a significant improvement in customer satisfaction and product adoption within the FTP product group.

• Managed the daily operations and security of a Windows NT network, ensuring its uptime and stability.• Provided internal technical support to users, resolving hardware and software issues, including network connectivity problems, system crashes, and software configuration errors.• Developed and implemented a comprehensive disaster recovery plan and performed regular system backups to minimize downtime and data loss.• Designed and implemented new network configurations, including server upgrades and the installation of new hardware and software, demonstrating strong technical expertise.

Gaylord, Michigan

• Diagnosed and repaired hardware and software issues for clients onsite, delivering efficient troubleshooting and resolution.• Installed and maintained local area networks (LANs) across the state of Michigan, ensuring reliable and secure network performance for clients.• Provided technical support for custom Visual Basic applications developed in-house, offering comprehensive and timely assistance to users.• Delivered hands-on training for various software products, empowering clients with the necessary skills to utilize technology effectively.