Matt Minner Email & Phone Number

Pittsburgh, Pennsylvania, United States

Greater Pittsburgh Area

Greater Denver Area

Key contact for field reps accountable for all mining truck and surface drill issues, including chassis, hydraulic, electrical, and vehicle control systems. Coordinate field validation efforts for all product improvements to 797 mining truck by coordinating with factory engineering and product support, regional, and distributor teams. Leverage project management software to for scheduling of projects and other initiatives. Drive internal engineering and manufacturing teams to emphasize focus on product issues regarding the region to improve resolution velocity and customer satisfaction. Pair with field force representatives to assess complex customer issues and develop effective mitigation plans, including financial support. Leverage project management software to for scheduling of projects and other initiatives. Key Accomplishments:• Project manager for cross-functional team to develop management strategy for frame issue, which resulted in $10M to $20M reduction in warranty exposure, as well as a 30-40% reduction in customer downtime. • Coach new service reps in the field and provide guidance on product support processes. • Piloted the implementation of an innovative web-based test iron database for tracking and communication of validation projects, which resulted in twice the improvement in update frequency and a five-fold improvement in update velocity.

Greater Denver Area

Developed cognizance of the customer’s business model and processes to recommend and implement improvements. Identified opportunities for company products and services. Drove integration of newly acquired product lines with company product support processes and practices. Ensured project scope of improvement efforts effectively addressed voice of customer and root cause of issue. Primary point of contact for distributor prime product sales, service, aftermarket sales, and product support teams. Focus on product safety issues identified in the field and implementation of safety improvements. Key Accomplishments:• Fronted development and delivery of technical and product support training for the Distributor Team to augment professionalism and team excellence. • Resolved disputes on territory warranty claims and managed $2-3 million in goodwill expenditure annually (300-400 claims)• Managed travel budget including quarterly budget forecasts• Manage multiple projects simultaneously – approximately 10-15 critical improvement projects at any one time• Implemented regular status update meetings on critical issues to facilitate communication and customer correspondence• Implemented improved mine site Key Performance Indicators (KPI) reporting process at critical customer sites• Reviewed dealer invoicing as part of financial support process

Santiago, Santiago Metropolitan, Chile

Delivered all facets of product support for company mining equipment in Perú (nearly 600 units with replacement value of $850M). Performed bilingual (English & Spanish) meetings and translation with distributors and customers. Single point of contact for distributor and 10 mine sites, including 4 major global mining customers (Newmont, BHP Billiton, Freeport, and Xstrata/Glencore).Key Accomplishments:• Teamed up with the factory, distributor, and end users to formulate mitigation strategies to minimize impact of product issues on customer operations, reduce downtime, and maximize profit. Completed project status reports• Developed and delivered training presentations for distributors, individual and large groups of 50+, on company product support processes • Championed major issues with delivery of a new $60M mining truck fleet from inception to stabilization. • Rectified an unsatisfied customer support arrangement through concise communication, operating with integrity and accuracy, and conducting regular site visits with set objectives. • Strategically formed a network within company product support and development organizations.

Peoria, Decatur, Il; Miami, Fl

Technical Marketing Representative development rotations

Master Of Business Administration - Mba, Business Administration, Management And Operations

Activities and Societies: MBA Association - Business Relations Chair

Bachelor, Mechanical Engineering