Matt Minner Email & Phone Number

Pittsburgh, Pennsylvania, United States

Greater Pittsburgh Area

Greater Denver Area

• Key contact for field reps accountable for all mining truck and surface drill issues, including chassis, hydraulic, electrical, and vehicle control systems. Coordinate field validation efforts for all product.
• Project manager for cross-functional team to develop management strategy for frame issue, which resulted in $10M to $20M reduction in warranty exposure, as well as a 30-40% reduction in customer downtime.
• Coach new service reps in the field and provide guidance on product support processes.
• Piloted the implementation of an innovative web-based test iron database for tracking and communication of validation projects, which resulted in twice the improvement in update frequency and a five-fold improvement in.

Greater Denver Area

• Developed cognizance of the customer’s business model and processes to recommend and implement improvements. Identified opportunities for company products and services. Drove integration of newly acquired product lines.
• Fronted development and delivery of technical and product support training for the Distributor Team to augment professionalism and team excellence.
• Resolved disputes on territory warranty claims and managed $2-3 million in goodwill expenditure annually (300-400 claims)
• Managed travel budget including quarterly budget forecasts
• Manage multiple projects simultaneously – approximately 10-15 critical improvement projects at any one time
• Implemented regular status update meetings on critical issues to facilitate communication and customer correspondence

Santiago, Santiago Metropolitan, Chile

• Delivered all facets of product support for company mining equipment in Perú (nearly 600 units with replacement value of $850M). Performed bilingual (English & Spanish) meetings and translation with distributors and.
• Teamed up with the factory, distributor, and end users to formulate mitigation strategies to minimize impact of product issues on customer operations, reduce downtime, and maximize profit. Completed project status.
• Developed and delivered training presentations for distributors, individual and large groups of 50+, on company product support processes
• Championed major issues with delivery of a new $60M mining truck fleet from inception to stabilization.
• Rectified an unsatisfied customer support arrangement through concise communication, operating with integrity and accuracy, and conducting regular site visits with set objectives.
• Strategically formed a network within company product support and development organizations.

Peoria, Decatur, IL; Miami, FL

Technical Marketing Representative development rotations

Master Of Business Administration - Mba, Business Administration, Management And Operations

Activities and Societies: MBA Association - Business Relations Chair

Bachelor, Mechanical Engineering