Matt Paulsen Email & Phone Number

Castle Rock, Co, Us

Sunnyvale, Ca, Us

I am one of a few carefully chosen individuals within Juniper that is entrusted with managing and mitigating operational security issues that have global reach and effect upon critical infrastructure from the Internet, inwards to customers most private, secured networks.You can contact me via http://www.juniper.net/us/en/security/report-vulnerability/ if you have information you wish to share with our SIRT team.If you wish to contact me directly at my office; you can do so with PGP using the following Key ID/Fingerprint to establish validity:PGP Key ID 30F16702Fingerprint 1291 698D 6F41 37FA F1B4 4A27 1E76 F51C 30F1 6702

Sunnyvale, Ca, Us

Delivered senior leadership and managed all Juniper datacenter staff. Maintain global, next-generation, fully automated customer service systems. Managed tiered service desks, operations, and development teams. Maintained strong vendor relationships and launched new technologies. ♦ Consolidated global support services, reducing CAPEX 60% with projected ROI of $65M+.♦ Implemented strict ITIL and MOF controls and eliminated inefficient business processes.♦ Reduced unnecessary headcount and introduced KPIs and metrics, increasing productivity.♦ Increased rack density 10x and reduced automation equipment costs 90%.

Sunnyvale, Ca, Us

Managed global escalations and critical situations for key accounts. Developed security practices across the product portfolio. Overhauled data center network and application design for next generation internet-enabled technologies focusing on cloud, virtualization, and streaming demand services. Provided direct client engagement and developed strategic alliances for multi-billion dollar initiatives. Managed capital and operating expenses and metric reporting. ♦ Personally charged by executive leadership to ensure retention of major corporate clients.♦ Spearheaded the full escalation lifecycle in collaboration with Fortune 50 executives.♦ Redefined service runtime metrics for high availability and peak performance. ♦ Decreased the time to solution delivery from months to less than two weeks.♦ Seamlessly transitioned SharePoint site to the cloud, establishing a global corporate presence.♦ Resolved significant customer incidents, closing of millions of dollars in sales.

Built an innovative, entrepreneurial startup from the ground up, providing C-level support and expanding to dozens of global customers, including Fortune 50 companies such as Microsoft. Implemented highly effective ITIL, MOF, SOA, and BPE methodologies. Led offshore teams of up to 40 tier 2 support professionals in 24/7 environments. Drafted Trustworthy Computing Policy documents for Microsoft for Service Instrumentation, Monitor & Control, as well as Online Health and Quality of Service.♦ Established solid recurring revenue and grew a retail distribution arm of 300 salespeople through reseller channels including Software Spectrum, Insight Global and regional VARs.♦ Closed multiple highly profitable multi-year contracts worth 60%+ in gross revenue through hardware, software and service contracts some of which included the Pentagon, Cargill, Microsoft, Buffett Enterprises, Salesforce.com and more.♦ Led service delivery for Microsoft Worldwide, growing gross revenue from $2B to $10B.♦ Achieved 19.5% growth in online storefront availability♦ Significantly reduced support complaints and operational response time.♦ Renegotiated customer contracts reducing expenses $20M+ with forecasted revenue of $1B+.♦ Considerably reduced customer chargeback costs and fraud by an estimated $225-$550 million per year and contracted OPEX personnel.♦ Drove core operational fixes and automated operations, reducing staff by 90%.

Redmond, Washington, Us

MS contracts my company Oregon Firewalls. I manage the global outside-in delivery for the property lights out services from the Internet end user to the applications in the data center that are public facing. This basically boils down to ensuring the operationally successful delivery of all properties and platforms worldwide across the company. For example - bing, hotmail, xbox, zune, and so on. If it's got Microsoft's name on it, there is a system I manage that looks at it to make sure it's working.

Redmond, Washington, Us

Managed contract language development and relationships as an approved Microsoft Master Vendor. Led Microsoft’s Windows Genuine Advantage legalization technology Quality of Service, ITIL, and MOF strategies across all Microsoft products using Activation and Validation technologies.

Worked closely with executives to design and implement highest-quality architecture for a state of the art healthcare network. Led all technical implementations for security infrastructure. Spearheaded vendor management, purchasing, and budget management. Oversaw reporting and trend analysis. Resolved complex issues. Created automated security and disaster mitigation solutions. ♦ Completed comprehensive leadership training program; participated in 2 policy workgroups.♦ Planned all employee benefits for an annual budget pool of $100M+.♦ Created a network that operated at 10x standard performance levels with 99.995%+ uptime. ♦ Developed a proactive approach to issue resolution, reducing expenses and issues.♦ Achieved outstanding uptime and stability, reducing expenses and complying with regulations.♦ Developed a new environment that allowed hundreds of physicians to work remotely.

San Jose, California, Us

Lead scalability, design and performance engineer for McAfee ePolicy Orchestrator. Primary focus on LDAP/DB/Application integration, policy based networks, etc. Testing lab consisted of 1000 computers located in Beaverton, Oregon, and a 700 node scalability testing lab in Orem, Utah.Previous success as a Network Administrator, Senior QA Engineer, and Consultant with various leading companies, including Intel, Novell, and Network General. Owner of several entrepreneurial ventures prior to McAfee.

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