Matt Sommers Email & Phone Number

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

Washington D.C. Metro Area

• 2021 Conde Nast Traveler Readers' Choice Award - Top 10 Hotel in DC
• Oversaw operations of the 153 room, independent bespoke lifestyle hotel in the heart of Capitol Hill
• Overhauled linen inventory and ordering process to maximize par levels
• Refreshed guest supply ordering process to ensure consistent standards are maintained
• Developed new brand positioning and guest service training program for all current and new hires

Washington, D.C.

• AAA Four Diamond Hotel
• Overhauled Front Desk Rooms Controller and Housekeeping Office Coordinator communication channels
• Revamped the guest room wait process to better utilize the Queue function in Opera which ensures proper prioritization of room types and reduction of room waits for arriving guests
• Supervised the installation of new in-room coffee program throughout the guest rooms
• Reduced division overtime through effective scheduling and shift bid process
• Streamlined ordering process for guest room supplies contributing to YOY savings of over 50%

Middleburg, VA

• Forbes Five Star
• In first year with property achieved a 20-point service improvement year-over-year in AAA ratings audit
• Oversaw rooms operations including Front Desk, PBX, Concierge, Guest Services, Housekeeping and Laundry
• Overhauled the entire Lost and Found process property-wide for better guest engagement and higher return rate of items
• Developed internal audit program to focus on Forbes and AAA standards utilizing web technologies
• Revamped linen inventory process to better manage budget and ensure smart buying decisions

Lake Tahoe, CA

• AAA Five Diamond
• In first year with property achieved a 92% housekeeping and facilities score in Forbes Five Star audit
• Oversee housekeeping operations for 170-room resort hotel overseeing guest rooms, 23 residences, public areas and turndown, and dry cleaning and laundry services
• Revamped inspection program to drive overall guestroom cleanliness scores
• Overhauled monthly guest supply ordering and inventory process to streamline and maximize time on ordering

New Orleans, LA

• Oversee Club Lounge in 504 room hotel with private entrance including front office operations, concierge services, food and beverage service, and housekeeping and laundry services
• In the 6 month absence of a Director of Housekeeping and Housekeeping Manager, oversaw inventory and maintenance of par levels for cleaning supplies, guest supplies and linen
• Managed month-end accounting for Rooms Division departments including Housekeeping, Club Lounge, and Guest Relations
• Increased overall Club Level guest satisfaction to 91.7% from 86.2% in first year measuring top box scores representing third overall in the company
• Raised employee engagement scores to 92% from 88% for Club Ladies and Gentlemen

Telluride, CO

• Leader of the Year, 2013; Leader of the Quarter, 2nd Quarter, 2013
• Lowered expenses by $67,000 while increasing owner and guest satisfaction scores from 91 to 93
• Increased employee engagement scores from 3.51 to 4.01 (out of five) in first year with department
• Developed and implemented customized asset tracking and inventory control system for owner storage, skis, snowboards and golf clubs

Monte Carlo Las Vegas (now Park MGM)

• Opened internal Concierge department in April 2010 after removing outsourced company operation
• Increased revenue by 2179% in 2011 compared to 2009 outsourced company ($13.4 Million vs. $591,000)
• Implemented service training programs raising guest satisfaction scores to 94.1 from 87.8 in two years
• Supervised workforce of 41 including Assistant Manager, two Supervisors, and 38 line level employees at lobby Concierge desk, call center, and ticket box office within 3,000 room AAA Four Diamond hotel

Project City Center, Las Vegas

Master Certificate, Hospitality Management

Supplementary Certificates: • Hospitality Management: Focus on Service Excellence • Hospitality Marketing • Hotel Revenue Marketing •.

Degree, Hotel Management

Train for a career as a restaurant or hotel manager, special events coordinator or entrepreneur through courses in business management.