Matt Johnson Email & Phone Number

San Antonio, Texas Area

• Integrate technology and organizational process engineering. • Specialize in identifying and meeting current and potential needs.

San Antonio, Texas Area

San Antonio, Texas Area

Provided advanced technical support for the more than 3,000 users within ET and related subsidiary companies.Used research, analysis and a comprehensive knowledge of computer hardware, software and networking to independently troubleshoot and resolve issues.Identified and resolved difficult and critical issues for users while minimizing equipment downtime.Created outstanding ticket documentation which was detailed, clear and concise and could be reviewed and used by others to solve similar problems in the future.Trained users and less-experienced support staff on how-to avoid or resolve many common computer and application issues.

New York,Ny

• Comprehensive management of CBC’s mission-critical technology services.• Negotiated and liaised with vendors to obtain cost-effective and reliable solutions. • Educated users about office technology, productivity tools, security policies and computing best practices, resulting in a dramatic reduction in user error and system down-time.• Implemented Microsoft Windows based solutions including Active Directory, Exchange Server, and SQL Server. • Designed, installed, configured, administered, and monitored the systems and network infrastructure that enabled multimedia production and facilitated mass communication.Key Accomplishments:• Enhanced usability, effectiveness and manageability of CBC websites. • Revamped mission-critical applications and hardware infrastructure within CBC’s environment to dramatically improve data accessibility and reliability, and electronic communications.• Created disaster recovery plans, and implemented security-driven policies and procedures • Implemented wireless electronic credit/debit payment.

New York,Ny

• Managed the complete lifecycle for Electronic Data Discovery (EDD) projects regardless of size, data type, complexity, or location.• Managed EDD team leaders and technicians to ensure accuracy, consistency and legality of all deliverables.• Administration of local production-related electronic systems and resources.• Monitored project progress and communicated effectively with stakeholders at all organizational levels.• Leveraged DTI's local and national resources to efficiently complete projects and meet client expectations. • Prioritized projects, set client expectations, developed delivery protocol and schedule..Key Accomplishments:• Effectively managed one of the most significant projects for the New York branch which comprised more than one million pages and one Terabyte of data, resulting in a favorable resolution for the client with the Department of Justice.

Greater New York City Area

• Identified trends related to presentations and meetings and developed viable, marketable solutions.• Developed and executed plans to maximize value, effectiveness, reliability and efficiency for clients and FAV.Key Accomplishments:• Leveraged technology to improve customer satisfaction and product quality. • Used technology to provide presentation support.• Increased cost-effectiveness by reducing setup time and decreasing the number of necessary on-site technicians.• Increased revenue by developing and adding complementary products and services• Streamlined and improved the pre-event planning process.

New York,Ny

• Consistently delivered superior customer service by seeking to fully and accurately understand the client’s litigation support needs, sharing product knowledge and industry best practices and recommending the appropriate solution. • Explained to clients how they could use DTI’s legal solutions to stay within their budget as well as how to use litigation technology to their advantage, increasing revenue by more than 15%.

Greater New York City Area

• Assisted a small business client with the training and development of a novice technician, increasing the firm’s production capacity at least 25%.• Worked and negotiated with event designers, audiovisual production staff, and other special event professionals concerning project-specific financial, logistical, and technical requirements.• Used technical knowledge and skill to enable clients to effortlessly host live, interactive web-based press conferences, as well productive video conferences; connecting participants from around the city, state, country and world together.

Houston,Tx

• Maximized production capacity by training and managing developers in e-learning best practices and procedures. • Collaborated and communicated with stakeholders at all levels in order to ensure quality deliverables, minimize development time and maximize client ROI. Key Accomplishments:• Doubled production capacity by training and managing developers and designers.• Ensured SCORM compliance of training modules. • Developed versatile, interactive, and effective multi-lingual electronic learning courses.• Developed custom training programs to reduce training costs and errors, while enabling flexible, on-demand, interactive training for clients such as HP, Children’s Medical Center, and BindView.

Bachelor Of Business Administration (B.B.A.), Management Information Systems, General

Activities and Societies: Baylor Chamber of Commerceconcentration in Performance Improvement Technology (P.I.T.)

Bachelor Of Business Administration (B.B.A.), Entrepreneurship/Entrepreneurial Studies

Activities and Societies: Baylor Chamber of Commerce,Welcome Week Steering CommitteeMinor: Corporate Communication