Mauricio Hernandez Email & Phone Number

San Francisco Bay Area

• Help scale Meraki Training infrastructure from the ground up• Built a 25 rack IDF room from scratch to support global training programs for both Sales and Training & Evangelism•Procurement, budget planning and tracking• Contribute to the planning and implementation of technical projects along with tracking project deliverables using appropriate tools• Perform network analysis, capacity planning and testing as necessary• Install network hardware and software and maintain integrity of the network, server deployment and security• Create and maintain infrastructure documentation for lab architectures• Troubleshoot infrastructure related incidents and outages• Support training programs and assist in the development of content as needed

San Francisco Bay Area

Technical trainer• Delivered Certified Meraki Networking Associate (CMNA) training sessions in major cities throughout the North America and Latin America regions.• Develop compelling technical content for various training programs• Develop and deliver technical updates and other customized training sessions for high priority partners• Contribute technical expertise to content creation and new initiatives• Serve as a technical resource for engineers at high priority partners

San Francisco Bay Area

• Diagnose, troubleshoot and configure all Meraki stack (Wireless, Security, Switching, Systems Manager, Communications, Camera) for Cisco Meraki customers and partners.•Used Wireshark to analyze data captures • Early Meraki MC phones support team• Backup CMNA trainer, educate and promote Cisco Meraki through our world-class CMNA technical certification course and customized technical engagement.• Identified, reproduced, and documented bugs• Handled both English and Spanish cases

New York Ny

Cisco Network Engineer – Computer Systems Analyst • Network Administrator• Cisco VoIP solutions (CME, CUCM)• Cisco Device management (Switches, Routers, Firewalls, WLAN)• Tech support for end users (remote / on site)• Deployment of new networks with Cisco devices • Analyze user requirements and procedures to improve existing computer systems•Proficient in Network management, TCP/IP, LANs, WANs, WLANs, VPNs.•Experience configuring Cisco hardware 35XX, 37XX,45XX, 870, 880, ASA 55XX, WLAN 25XX, UC 5XX. All Meraki Stack•Telecom experience, specifically Cisco VOIP (CUCM 9.x/10.x, Unity Connection 9.x/10.x).•Hands-on experience troubleshooting hardware such as routers, firewalls, switches, computers (Windows and Mac).•MS Office, MS Visio, Apple iWork •Ability to work with vendors/clients•Knowledge of Windows Operating Systems (Windows 7, Windows 8, Server 2008, Server 2012), MAC OS X, VMware vSphere/vCenter

Cancun Mexico

Social Marketing & Tech Support • Collaborated with Marketing team to incorporate ads on social network sites • Supervised functionality and performance of computers in the campus • Network management and Wireless Performance • Tech Support during campus events

Cancun Mexico

Tech Support • Repair and maintenance for Windows and Mac computers and devices • Network management and deployment • Mac OS X training (iWork, iLife) • Video editing • Web Design

Cop 16 Riviera Maya

Tech Support during event • Supervised Printing Services • Helped public with computer and printing problems • Managed computer center