Maureen Devine Email & Phone Number

Peoria, Az, Us

United States

Glendale, Arizona, United States

Glendale, Az

Benefits Eligibility Administrator: Manage the day to day administration of company’s internationally and domestic based benefits plan; determine eligibility and enroll employee’s into elected plans; liaison between employees and third party vendors regarding claims and enrollments; administration of our international retirement plan (enrollments, monthly contributions, surrenders, etc.) HSA administration.

Glendale, Az

Acts as the first point of contact responsible for accurate resolution of employee inquires via telephone and email. Inquires included but not limited to; health, life, disability, retirement , domestic and international payroll, and employment verifications. Acts as a liaison on behalf of employee and the payroll and benefits departments and vendors to resolve issues. Monitors and responds to group email boxes, faxes and incoming mail.*SAP Human Resources/Payroll System*Cisco Phone Systems

Manage the day-to-day operations of the Central Reservations Call Center, which operates all National and State Park Reservation Concessions for ARAMARK Parks and Destinations.* Coordinated the implementation of the Alaska Call Center into the Central Reservations Office in October of 2007.* Report Call Center activity daily to all External ARAMARK Parks and Destinations Partners.* Report all GSR sales initiatives monthly to External ARAMARK Parks and Destinations Partners. * Manage up to 50 employees, including Supervisors, Queue Leader, Team Leaders, Reservations Specialists and Guest Service Representatives.* Responsible for Staffing, Scheduling, Weekly Statistics, Attendance Adherence and Documentation of all above mentioned employees. * Work closely with Supervisors, Rates and Inventory personal, Director of Reservations and Revenue Management, Electronic Distribution, Sales and Marketing and all External ARAMARK Parks and Destinations Partners through daily communications to ensure cohesion between our office and the Parks.

Manage the day-to-day operations of the Central Reservations Call Center, which operates all National and State Park Reservation Concessions for ARAMARK Parks and Destinations.* Coordinated the implementation of the Alaska Call Center into the Central Reservations Office in October of 2007.* Report Call Center activity daily to all External ARAMARK Parks and Destinations Partners.* Report all GSR sales initiatives monthly to External ARAMARK Parks and Destinations Partners. * Manage up to 50 employees, including Supervisors, Queue Leader, Team Leaders, Reservations Specialists and Guest Service Representatives.* Responsible for Staffing, Scheduling, Weekly Statistics, Attendance Adherence and Documentation of all above mentioned employees. * Work closely with Supervisors, Rates and Inventory personal, Director of Reservations and Revenue Management, Electronic Distribution, Sales and Marketing and all External ARAMARK Parks and Destinations Partners through daily communications to ensure cohesion between our office and the Parks.

* Managed the day-to-day operations of the Anchorage based call center, which operates the concessions for Denali National Park and Glacier Bay National Park, and receives over 250,000 calls a year* Supervised a four 800 number incoming call center that services five hotels, five campgrounds, shuttle buses, tour buses, rafting tours, hiking, boating and dinner theater for Denali and Glacier Bay National Parks* Produced outside sales growth of 200% in bottom line revenue for the 2006 Summer Season* Created new relationships with local vendors and developed new products for the call center* Achieved the 95% call pick up stretch goal through implementing monthly agent competitions and creating trend tracking to better cover demanding phone hours* Coordinated the implementation of PAR/Springer Miller Systems Reservation Software* Lead trainer/technical support coordinator for Anchorage Operations of PAR/Springer Software* Designed and documented reservation processes/procedures for new software implementation* Responsible for operations of 60 person ARAMARK Office

Received incoming phone calls for ad placement in the Anchorage Daily News* Created ads utilizing a precise attention to detail* Handled heavy customer contact in a fast paced environment

Bachelor'S Degree, Human Resources Management/Personnel Administration, General

Business Administration And Management, General

Education record

Activities and Societies: Texas A&M Riflery Team