Mauricio Groth Email & Phone Number

São Leopoldo, Rs, Br

Prioritize customer issues across our email and community channels. Become an expert on the Circle product, along with our internal admin tools;Advise creators on practical solutions as they launch and build their communities;Troubleshoot a wide range of issues across desktop and mobile browsers, along with our Android and iOS mobile apps;Escalate feedback to inform and improve our product;Collaborate with engineers and designers to troubleshoot complex technical issues;Identify trends from customer inquiries to suggest proactive solutions;Collaborate with a global team through Notion, Slack, and Zendesk.

Porto Alegre, Rio Grande Do Sul, Brazil

Responsible for the support of a company that has apps in Atlassian's marketplace, answering questions regarding Jira, JQL, Confluence and others;Responsible for answering and getting new prospects;Troubleshooting bugs to escalate for the development team;Present demo calls to customers who want an overview of the app.

Rio Grande Do Sul, Brazil

Helping customers with their questions and problems;Being the focal point of the support team;Developing new documentation to assist my colleagues and customers;Providing training for customers and employees;Responsible to avoid churn; Responsible for churns and others negotiations as cross-sell;Suggesting improvements to leadership.

Responsible for one of the company's key customers; Provide both technical and business support; Perform weekly appointments to follow up on cases; Be the direct point between client and company for all their doubts and problems.

Porto Alegre, Rio Grande Do Sul, Brasil

SQL programming for ticket solution;Act on technical problems reported by customers through tickets and email; Identify root cause and solve problems that are presented in final forms; Assist clients with documents that can help them resolve critical situations; Assist customers in marketplace settings; Scale problems to development teams, showing tests and scenarios identified with specific details; Train new time members; Other activities related to the e-commerce sector.

São Leopoldo

Responsible providing assistance on software and hardware topics toend-users via Skype and personally;Responsible for ordering new IT equipment;Presenter of onboarding sessions for new hires;Support of IT equipment during events;Other related activities

São Leopoldo, Brazil

Responsible for providing assistance to employees and 3rd parties whowork at Câmara, including topics related to the internet;Microsoft Office, printers and general computer maintenance;Created and maintained the IT inventory;Other related activities.

São Leopoldo, Rio Grande Do Sul, Brazil

Responsible for prospect customers;Responsible for closing contracts;Provide support for Clients;Help the events organization;Responsible for churns and others negotiations as upsell;Other activities.

Information Technology Management, Information Technology

English Course