Max Ross Email & Phone Number

Egham, England, United Kingdom

Jointly responsible for the overall strategic and general management of the registered membership-based charity, reporting to the Board of Trustees, accountable for the delivery of the current strategic plan and the charity’s three year recovery plan.The organisation has a diverse portfolio of trading outlets, all operated as social enterprises which includes a community pub, multiple entertainment venues, campus located catering outlets and a campus based shop. The charity employs circa 420 Staff (45 permanent / 375 part time) and has an annual turnover of c£6m.A full range of non commercial membership services are managed by the organisation, includes representation, membership group activities, advice & support centre as well as providing services which enhance community building and personal well-being.

Egham, England, United Kingdom

A member of the Senior Management Team of a charity with c£7m turnover, employing circa 450 staff (50 permanent / 400 part time). As Deputy CEO responsible for the Health & Safety for the organisation, responsible for Facilities Management across the organisation, and act as CEO in their absence. As Head of Trading Services responsible for leadership of all commercial and trading with a revenue budget in excess of £5m, 23 permanent staff and 375 part time staff, accountable for the delivery of £800K contribution to the core charity. Lead the delivery of all large scale fundraising event activity - Freshers Festival, Summer Ball and Community focussed events.

Berkshire

Delivering consultancy on a project basis to clients working within the Third Sector - specialising in Social Enterprise, Management training, Health & Safety, Event & Project Management, and Operational compliance.Client list - Nice Curve Ltd, Entertainment 12, VMS Live Ltd, Hi-Spirits Ltd, JF Stocktakers Ltd, Royal College of Music, Berks & Bucks FA, Burnham Football Club

Kensington, England, United Kingdom

Responsible for the strategic and general management of the registered membership charity, reporting to the Board of Trustees, and accountable for the delivery of the three year strategic plan.The charity employs circa 50 staff (5 permanent / 45 part time) and has an annual turnover of c£500K. This includes multiple hospitality outlets and a full set of non commercial membership services.

Hatfield, England, United Kingdom

A member of the Senior Management Team of a registered membership-based charity, Managing Director of the subsidiary Social Enterprise company, reporting to the Board of Trustees and accountable for the delivery of the organisations commercial operations.The driving force behind development of UHSU’s organisational growth; demonstrated impressive commercial acumen that strategically shaped the future of the University’s extensive revenue generating facilities and activities, and initiated stakeholder engagement to enhance the overall student experience.• Provided leadership, motivation and strategic direction to 240+ staff members to achieve planned business targets.• Managed the strategic direction, financial management, and operational control of commercial services.• Responsible for the organisation’s marketing & communications, facilities, residential lettings, employment, and commercial services departments; providing performance reports and analysis quarterly to the Trustee Board.• Driving force behind the provision of Conference & Banqueting, Catering and Hospitality services provided by UHSU• Developed five-year strategic plan, implementing annual operational plans to deliver short, mid and long-term goals.• Production and management of annual budgets for Commercial and Membership operations, compliance with audit process• Forged, maintained and nurtured key internal/external relationships and stakeholder alliances.• Responsible for Risk Management, Health and Safety, Security and Data Protection as delegated Executive Board Director.

London, United Kingdom

Co-opted Trustee of the Society of Licensed Victuallers (1998 – 2004); providing strategic leadership for the charity, ensuring compliance to the charitable objectives and oversight of the routine charitable activities.Member of Welfare Committee (2000 – 2003); ensuring care and support to members, providing financial assistance to families to support childcare and education.Member of Fundraising Committee (2000 – 2003); liaising with regional Licensed Victualler Associations, implementing regional and national campaigns, developing opportunities to secure corporate sponsorships.

North & East London

Responsible for the Management of 13 licensed retail units within Greater London, totalling £13m annual revenue, including budget planning.Developed, coached and mentored an area management team of 75; promoted a culture of continuous improvement within the venue teams, exceeded regional targets for customer satisfaction.Improved area retention having initiated Investors in People criteria, ensured compliance with corporate HR policy.Monitored brand standards compliance through operational, control, Health and Safety and mystery shopper audits.Collaborated as part of the corporate team to recruit new management trainees.

London, United Kingdom

Ensured compliance with organisational, legal, financial and regulatory requirements in relation to Compass group operationsLed operations for all licensed retail & catering units at Waterloo and London Bridge stations with annual turnover of £4.5m.Created and implemented brand identity for all licensed retail units within the London sector.Achieved the Investor in People award across 14 licensed retail units.Responsible for the Licensed retail brands, location development, product development and marketing strategies.Recruited and selected management trainees and delivered Bii-accredited training courses.

Windsor

Assumed full P&L accountability for all Restaurants, Gastro-pubs & Late-license units, with annual turnover of £6m.Project managed new developments; implemented and established systems to deliver targets within budgetary controls.Increased brand awareness through marketing management, advertising and promotions.Reduced staff attrition and promoted talent retention through effective motivation, training and engagement.Developed and implemented strategic plans, conducive to business development.

London, United Kingdom

Promoted from Apprentice too Manager in 15 months, Restaurant Manager with annual turnover of £1mDelivered staff training, and management development.Investigated and secured opportunities to achieve financial growth for the company.

Business Administration And Management, General

Level 7 Diploma in Strategic Management Leadership Practice

Advanced Certificate In Corporate Governance, Charity & Corporate Governance

Bachelors, Nebosh National Diploma In Health & Safety Management

Bachelors, Brewing

A’ Levels, Chemistry, Biology, Geography

Education record