> Collaborate with management to identify company training needs and scheduling.> Prepare educational materials such as PowerPoints, videos and other training aids.> Assist with setting up workstations and ensuring full system access for new employees.> Work with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.> Use Python and Power Automate for data extraction and report building for employees and customers.

> Answered customers' questions regarding products, prices and availability.> Collected customer feedback and suggested process changes to exceed customer satisfaction goals.> Conducted visits to collaborate with customers to better understand their product needs and recommend appropriate solutions.> Developed and grew leads through repeat business and customer referrals.