Resolving customer enquiries regarding orders and maintaining a great relationship with customers.Ensuring customers are consistently satisfied with the products and services, and resolve escalated issues.Service recovery-reaching out to customers who have had a negative experience to identify the situation and resolve.

Accessible and affordable COVID-19 testing.Not-for-profit organisation enabling large-scale testing of SARS-CoV-2 and related COVID-19 disease.

Sales - Selling flights and holiday packages and holiday extras to cater to the need of the client •Adapted to the changes in the industry caused by COVID-19, with a focus on handling refunds and addressing customer queries on a daily basis.

* Successfully negotiated the best possible rates for customers, resulting in increased sales and customer satisfaction.* Booked rail, hotel, domestic and international air travel, ensuring smooth and seamless travel experiences for clients.* Researched and presented the best deals based on clients' requirements, resulting in repeat business.* Utilized booking systems to secure holidays, ensuring accuracy and efficiency in the booking process.* Built strong relationships with clients through excellent customer service, resulting in increased loyalty and repeat business.* Promptly informed clients of any changes and offered suitable alternatives, resulting in high levels of customer satisfaction.*Followed up on all sales opportunities through phone, email, or chat, resulting in increased sales.* Handled complaints and refunds, resulting in high levels of customer satisfaction.

* Managed sales of a wide range of travel products including flights, holiday packages, and add-ons.* Produced insurance documents for clients to ensure their travel plans were protected.*Created detailed itineraries for clients to ensure smooth and enjoyable travel experiences.

• Sales - Selling flights and holiday packages and holiday extras to cater for the need of the client• Producing insurance documents• Creating itineraries